Brenda Garcia
Houston
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Bilingual Customer Service Representative
Artella Solutions
Houston, TX
08.2024 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Documented customer complaints and completed corrective action requests.
- Managed order processing and confirmation, ensuring accuracy in fulfillment documentation.
- Assisted in training for new team members, enhancing onboarding process effectiveness.
- Boosted customer satisfaction by addressing and resolving issues promptly and professionally.
- Maintained detailed records of customer interactions, ensuring accurate information for follow-up communications.
- Managed high-volume calls, effectively handling customer inquiries and complaints.
- Improved overall customer experience with attentive service and prompt issue resolution.
Supervisor in Training
Continental Silverline Products
Houston, TX
08.2022 - Current
- Scheduled preventive maintenance and repairs for company equipment.
- Reported accidents, injuries and damages to supervisor.
- Developed staff teams and delegated various tasks to workers.
- Deal with day to day tasks in a timely manner.
- Monthly Inventory
- Ordered material supplies, verified delivery accuracy and transported items to designated locations.
- Tracked company inventory and replenished supplies when necessary.
- Coordinated with production lines and created schedules to meet promised delivery.
- Coordinated with supervisor in assigning work to meet on-time production and quality goals.
- Entered information into system to update status reports.
- Prepared for production by checking inventory levels of items needed to complete work.
- Reviewed daily workload distribution to prioritize and distribute job assignments.
- Monitored inventory levels in stock, expendables and essential items to meet production demands.
- Created and implemented production schedules to meet pick-up times.
- Released purchase orders for production material, floor stock items and purchases to support business unit.
- Verified pricing and computed product totals to complete detailed invoices.
Production Coordinator
Continental Silverline Products
Houston, TX
08.2020 - 08.2022
- Coordinated with supervisor in assigning work to meet on-time production and quality goals.
- Reviewed daily workload distribution to prioritize and distribute job assignments.
- Coordinated with production lines and created schedules to meet promised delivery.
- Entered information into system to update status reports.
- Monitored inventory levels in stock, expendables and essential items to meet production demands.
- Created and implemented production schedules to meet pick-up times.
- Organized order information to prepare for production of mattresses and Boxsprings products.
- Released purchase orders for production material, floor stock items and purchases to support business unit.
- Verified pricing and computed product totals to complete detailed invoices.
- Received and reviewed sales orders against work in process using material requirement planning report.
Receptionist
Continental Silverline Products
Houston, TX
08.2019 - 07.2020
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Greeted and directed visitors to appropriate personnel and answered average of 80 to 100 calls and emails daily.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Reported suspicious individuals to supervisor.
- Supervised setup of conference rooms for meetings and office events in common areas.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Coordinated pick-up and delivery of express mail services.
Sales Assistant
Wilson Walton International
Houston, TX
03.2014 - 06.2018
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Accepted and completed cash, check and credit card payments.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Built and maintained relationships with peers and upper management to drive team success.
- Contacted customers to provide information on new and exciting products and service offerings.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Fostered relationships with customers to expand customer base and retain business.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Greeted customers to determine wants or needs.
- Computed purchases and received and processed cash or credit payment.
- Described merchandise and explained use, operation and care.
- Exchanged merchandise for customers and accepted returns.
- Maintained records related to sales for store management.
Delivery Manager
Ninfas Mexican Restaurants
Houston, TX
03.2003 - 07.2013
- Maintained positive relationships with clients to meet deadlines for service delivery.
- Managed performance issues with delivery team members.
- Coordinated with customers to plan efficient or special deliveries.
- Inspected deliveries for improper preparation and resolved concerns quickly to maintain schedules.
- Monitored staff and organization of delivery department.
- Facilitated execution roadmaps to promote continuous improvement, knowledge sharing, teamwork, collaboration and positive employee experiences.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Discounted purchases by scanning and redeeming coupons.
- Used suggestive selling techniques to promote add-on sales.
Education
High School Diploma -
Milby High School
Houston, TX05-1995
Skills
- Customer Service
- Staff Training
- Negotiation and Conflict Resolution
- Lead Generation
- Professional and Courteous
- Scheduling and Coordinating
- Goal Setting
- Team Leadership
- Managing Operations and Efficiency
- Good Judgment
- Problem Resolution
- Preventive Maintenance
- Computer Skills
- Verbal and Written Communication
- Task Delegation
Languages
Spanish: Native/ Bilingual
English: Full Professional
Timeline
Bilingual Customer Service Representative
Artella Solutions
08.2024 - Current
Supervisor in Training
Continental Silverline Products
08.2022 - Current
Production Coordinator
Continental Silverline Products
08.2020 - 08.2022
Receptionist
Continental Silverline Products
08.2019 - 07.2020
Sales Assistant
Wilson Walton International
03.2014 - 06.2018
Delivery Manager
Ninfas Mexican Restaurants
03.2003 - 07.2013
High School Diploma -
Milby High School