Susan Skinner-Bannon
Helena,MT
Summary
I am a well-qualified Property Manager with proven success in improving operations, maintaining a high occupancy rate and solving problems. Highly proficient in building lasting relationships with leadership, board members, tenants, and team members to further assist the community needs regarding availability and integrity of affordable housing. I'm anxious to leverage my training and experience to take on new professional challenges.
Overview
18
18
years of professional experience
Work History
On-Site Property Manager
Rocky Mountain Development Group Council
Helena, MT
02.2015 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Developed, reviewed and submitted property operating and capital budgets.
- Developed and executed plan to achieve and maintain [Number]% or better rate of occupancy.
- Decreased operating costs [Number]% by implementing cost control procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Office Manager
Lehrkind's Coca Cola
Helena, MT
02.2004 - 02.2015
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Evaluated employee records and productivity to complete employee evaluations.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Utilized company's accounting systems to review reports and prepare assessments.
- Performed billing, collection and reporting functions for office generating over $[Number] annually.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Education
No Degree - Business
Utah State University
Logan, UTSkills
- Operations Management, Finance and Budget
- Compliance Management (LIHTC, HOME,HUD)
- Supervise Maintenance
- Repair Planning
- Conflict Resolution
- HQS Inspector
- Dispute Handling
- Legal Issue Resolution
- Financial Reporting
- Knowledge of Local and State Landlord Tenant Rules and Regulations including Fair Housing Laws
Golf, Grandchildren, Sports
In my spare time I love to golf, spend time with my grandchildren who live in Utah, and attend sporting events. I am also a cheerleading coach at the local high school and have been for 19 years.
Timeline
On-Site Property Manager
Rocky Mountain Development Group Council
02.2015 - Current
Office Manager
Lehrkind's Coca Cola
02.2004 - 02.2015
No Degree - Business
Utah State University