Chantal Osorio
Goshen,NY
Summary
A solid track record in providing an organized and outstanding customer service with a smile. Work ethic is unmatched and always open to learning more, doing better, and adding to the team.
Overview
7
7
years of professional experience
Work History
Waitress
Somni's Tapas Restaurant & Bar
2021.05 - 2023.12
- Maintained a pose and enthusiastic attitude while creating a friendly and comfortable atmosphere for customers.
- I ensured safe yet quick time management by maintaining a clean and organized dining area.
- During bartending hours I up-sold menu items to increase revenue and promoted our special cocktail of the day.
- I worked from the kitchen to the floor ensuring each table is 100% satisfied and all accounted orders are on the table.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining high level of attention to detail.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and encouraging positive feedback.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- I have also catered to wedding events, baptisms, birthdays, and graduations.
Cashier
Gristedes
2021.01 - 2021.04
- Performed cashier duties in a high-volume retail environment while also maintaining a fast pace moving line.
- Assisted on the floor when it came to restocking and leveling on demand items.
- Consistently did closing shifts following safe protocols.
Retail Sales Associate
H&M Hennes & Mauritz
2018.07 - 2020.09
- Managed the fitting rooms, cash register, and stock rooms.
- Did heavy duty work when it came to truck shifts, which consisted of unloading and reloading stacks of clothing from truck deliveries.
- It also consisted of censoring items, returning faulty or damaged items, scanning inventory, and marketing sale products.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels and restocking merchandise as needed.
- Worked as a full-time sales associate providing ultimate customer service.
Cashier
Sophie's Cuban Cuisine
2017.01 - 2018.06
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting for the daily end of each shift balance.
- Assisted in serving to go orders on the spot, mostly during huge rush hours.
- Practice safety codes when it came to restocking hot plates and handling closing shift cleanings.
Education
High School Diploma -
University Prep Charter High School
Bronx, NY06.2018
Psychology
Borough of Manhattan Community College of The City University of New York
New York, NYSkills
- Effective Communication
- Time Management
- Conflict Resolution
- Customer Retention
- Attention to Detail
- Process Improvement
- Complaint Handling
- Empathy Display
- Decision Making
- Multitasking Abilities
- Active Listening
- Patience Maintenance
Additional Information
References
- Luis Naula from Somni's Tapas Restaurant & Bar : luis@somniny.com, (646) 764-5708
- Salma Cabral from Gristedes : salmabb12@gmail.com, (646) 374-9888
- Rebecca Pegan from H&M : (845) 701-3552
- Selena Ramos from Sophie's Cuban Cuisine : (646) 714-4619
Timeline
Waitress
Somni's Tapas Restaurant & Bar
2021.05 - 2023.12
Cashier
Gristedes
2021.01 - 2021.04
Retail Sales Associate
H&M Hennes & Mauritz
2018.07 - 2020.09
Cashier
Sophie's Cuban Cuisine
2017.01 - 2018.06
High School Diploma -
University Prep Charter High School
Psychology
Borough of Manhattan Community College of The City University of New York
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