James Weber
Greenville,WI
Summary
Results-driven Manager with a passion for customer service and client growth. Experienced in training and mentoring teams to achieve exceptional performance. Adept at setting production, sales, and marketing goals, while maintaining quality and maximizing personnel performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Renewal Team Manager
Heartland Business Systems
05.2022 - Current
- Coached team members in handling complex services and processes.
- Monitored team performance and provided constructive feedback for productivity and quality while dealing with complexity.
- Built strong customer relationships with a positive attitude and attentive response, even in complex situations.
- Led a high-performing team managing client renewals and driving customer satisfaction..
- Developed and executed strategies to increase renewal rates by 20% annually.
- Collaborated with cross-functional teams to identify and resolve client issues.
- Implemented process improvements for streamlined workflows.
- Conducted performance evaluations, coaching, and training to improve productivity and customer retention.
- Evaluated employee performance, fostering quality work and motivation.
Customer Business Manager
Crossmark
03.2021 - 05.2022
- Handle client communication through various channels, ensuring prompt responses and delivering exceptional service.
- Conduct joint business planning, leading to a 50% improvement in customer-specific plans and increased sales.
- Successfully establish and achieve goals and objectives, resulting in 25% sales growth and an 80% success rate in negotiation.
- Maintain strong relationships with partners, vendors, and suppliers, interacting with 15+ contacts daily.
- Collaborate closely with key decision-makers, including buyers, category managers, and merchandising leaders, to understand brand strategies and tactics (70% of the time).
- Assist Business Account Managers in developing targeted strategic client plans for effective brand promotion strategies (30% of the time).
Manager of Operations
University Of Wisconsin-Whitewater
10.2017 - 03.2021
- Directed a team of 15+ Campus Security Officers in parking, facilities, and customer service.
- Implemented effective hiring and development strategies, resulting in increased employee performance and achieving goals consistently.
- Reviewed key performance indicators (KPIs) and led team improvements through comprehensive training.
- Managed payroll, attendance, and vacation tracking for all employees on assigned shifts.
- Developed audit programs to execute internal control reviews and ensure program compliance.
- Established performance standards, policies, and procedures to streamline operations and reduce labor costs by an average of 25% annually.
Order Management Supervisor
Grainger
01.2010 - 10.2017
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Provided daily communication, delegation, and training for 30+ peers in employment processes.
- Authored and implemented training materials for department use, improving efficiency and accuracy in handling rejection codes.
- Conducted monthly training and coaching for 5-10 new hires, evaluating performance and maintaining 90%+ score on KPIs.
- Supported order placement process, demonstrated problem-solving skills to rectify errors, and efficiently managed reports (75% of the time).
- Answered customer questions through voice and digital channels, delivering exceptional service.
Education
Bachelor of Science - Business Management
Upper Iowa University
Fayette, IA05.2018
Skills
- Quality Control
- Task Monitoring
- Customer Service
- Team Management
- Sales and Negotiation
- Relationship Building
- Strategic Planning
- Training and Development
- Performance Evaluation
- Process Improvement
- Project Management
- Sales and Marketing
- Staff Management
- Business Planning
Certification
- Cisco Black Belt Certification, Heartland Business Systems
- CPR, University of Wisconsin
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Nothing in life worth having comes easy.
Timeline
Renewal Team Manager
Heartland Business Systems
05.2022 - Current
Customer Business Manager
Crossmark
03.2021 - 05.2022
Manager of Operations
University Of Wisconsin-Whitewater
10.2017 - 03.2021
Order Management Supervisor
Grainger
01.2010 - 10.2017
Bachelor of Science - Business Management
Upper Iowa University
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