Whitney Smith
Panama City,FL
Summary
Proven track record in enhancing customer experiences and streamlining operations, as demonstrated at Steve Buckles where I led server teams to meet sales targets and optimize service efficiency. Skilled in appointment coordination and fostering customer engagement, I excel in creating positive outcomes and operational improvements.
Overview
8
8
years of professional experience
Work History
Tanning Consultant
Tina Smith
09.2023 - 10.2024
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
- Educated clients on health and safety of tanning facilities and procedures.
Server Shift Leader
Steve Buckles
07.2016 - 09.2022
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Server Manager
Steve Buckles
06.2016 - 09.2022
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Monitored server performance and provided feedback to enhance server delivery.
- Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
- Managed relationships with external vendors/partners effectively to ensure timely delivery of hardware/software resources required for supporting server infrastructure.
- Enforced compliance with uniform and personal presentation standards.
- Reduced server response times by optimizing system configurations and load balancing.
- Customized server solutions to meet specific project requirements, improving project outcomes and client satisfaction.
CNA
Carrollton Nursing & Rehabilitation Center
05.2020 - 04.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
Douglas County High School
Douglasville, GA05.2019
Skills
- Appointment Scheduling
- Appointment Coordination
- Business opening and closing procedures
- Customer Service
- Customer Engagement
- Office Organization
- Strong Work Ethic
- Service prioritization
Timeline
Tanning Consultant
Tina Smith
09.2023 - 10.2024
CNA
Carrollton Nursing & Rehabilitation Center
05.2020 - 04.2021
Server Shift Leader
Steve Buckles
07.2016 - 09.2022
Server Manager
Steve Buckles
06.2016 - 09.2022
Douglas County High School