Ocean gazing
Jo'lene Kaps
Eureka,CA
Summary
Veteran property manger with top-level skills in office administration and sales management. Likeable personality and customer-focused background coupled with expertise in conflict resolution. Ready to tackle new challenges and build success with limitless creativity. Enthusiastic professional with demonstrated success supervising staff and building teams. Proven history of achieving goals by monitoring employee performance and coaching staff on effective methods of the industry. Agile and adaptable leader skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements with stellar work history, motivational approach and upbeat nature. Forward-thinking and industrious with diplomatic communication style.
Overview
20
20
years of professional experience
Work History
Office Manager
Redwood coast cabins & rv resort. Shoreline RV
01.2021 - Current
- Supervised work of office, administrative, and customer service employees to verify adherence to quality standards, deadlines, and proper procedure.
- Resolved customer complaints and answered customers' questions regarding property and policies servicing over 150 calls per day on average.
- Coordinated special projects and managed schedules.
- Assisted vendors, customers, staff, law enforcement regularly, using administrative expertise to solve diverse problematic issues.
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Sourced vendors for special project need and negotiated contracts increasing sales by 70%.
- Evaluated employee records and productivity to complete employee evaluations.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
Store Manager
Redwood Coast cabins & RV resort
01.2021 - Current
- Built positive relationships with customers to increase repeat business up to 75%
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for the organization.
Hotel Operations Manager
Covered Wagon
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Supervised team of 3 front desk agents and helped to resolve issues with guests and staff.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Oversaw day-to-day operations of 32-room hotel with staff of 6 employees.
- Worked flexible hours; night, weekend, and holiday shifts.
- Led projects and analyzed data to identify opportunities for improvement.
- Improved operations through consistent hard work and dedication.
- Managed multiple tasks and met time-sensitive deadlines.
Manager
Urban Manor
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Skills
- Team Leadership
- Supervising experience
- Administrative Management
- Policy Development and Enforcement
- Problem Anticipation and Resolution
- Business Leadership
- Training Management
- Originality and Creativity
- Assignment Delegation
- Customer Service Management
- Finance and Accounting Oversight
- Employee Motivation
- Business Forecasting
- Purchasing Leadership
- Investigating Problems
- POS Transactions
- Special Assignments
- POS Inventory System Operation
- Safety Issues Monitoring
- Sales Report Generation
- Persuasive Negotiations
- Operational Efficiency
- Site Security
- Recruiting and Hiring
- Policy Enforcement
- Performance Monitoring and Evaluation
- Desktops, Laptops and Mobile Devices
- Store Reset and Recovery
- Handling Complaints
- Business Growth Initiatives
- Strategize Business Plans
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteOn-SiteHybridImportant To Me
Work-life balanceCareer advancementPaid sick leaveHealthcare benefits4-day work weekPaid time offWork from home optionFlexible work hoursQuote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Interests
Star gazing
Crochet
Crafting
Water color
Languages
English
Bilingual or Proficient (C2)
Timeline
Store Manager
Redwood Coast cabins & RV resort
01.2021 - Current
Office Manager
Redwood coast cabins & rv resort. Shoreline RV
01.2021 - Current
Hotel Operations Manager
Covered Wagon
Manager
Urban Manor
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