Jessica Torrez
Guest Services
Oceano,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Reservation Agent
Pismo Coast Village RV Resort
2017.10 - Current
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Jewelry Team Lead
Kmart, Sears Holding
2012.04 - 2017.10
- Greeted customers, helped locate merchandise and suggested suitable options.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Reservation Agent
Pismo Coast Village RV Resort
2003.06 - 2012.04
- Same as Current Position
New Hire Data Entry Clerk
Idaho Dept Of Labor
1999.03 - 2003.05
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Maintained ongoing communication with relevant departments to confirm accurate data delivery.
Education
Diploma - General Education
Arroyo Grande High School
Arroyo Grande, CA06.1997
Skills
- Personalized Customer Service
- Reservation Software
- Phone Etiquette
- Effective Listening
- Problem-Solving Skills
- Cash Handling
- POS System Operations
Timeline
Reservation Agent
Pismo Coast Village RV Resort
2017.10 - Current
Jewelry Team Lead
Kmart, Sears Holding
2012.04 - 2017.10
Reservation Agent
Pismo Coast Village RV Resort
2003.06 - 2012.04
New Hire Data Entry Clerk
Idaho Dept Of Labor
1999.03 - 2003.05
Diploma - General Education
Arroyo Grande High School
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