Jessica Torrez
Guest Services
Oceano,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Reservation Agent
Pismo Coast Village RV Resort
10.2017 - Current
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Jewelry Team Lead
Kmart, Sears Holding
04.2012 - 10.2017
- Greeted customers, helped locate merchandise and suggested suitable options.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Reservation Agent
Pismo Coast Village RV Resort
06.2003 - 04.2012
- Same as Current Position
New Hire Data Entry Clerk
Idaho Dept Of Labor
03.1999 - 05.2003
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Maintained ongoing communication with relevant departments to confirm accurate data delivery.
Education
Diploma - General Education
Arroyo Grande High School
Arroyo Grande, CA06.1997
Skills
- Personalized Customer Service
- Reservation Software
- Phone Etiquette
- Effective Listening
- Problem-Solving Skills
- Cash Handling
- POS System Operations
Timeline
Reservation Agent
Pismo Coast Village RV Resort
10.2017 - Current
Jewelry Team Lead
Kmart, Sears Holding
04.2012 - 10.2017
Reservation Agent
Pismo Coast Village RV Resort
06.2003 - 04.2012
New Hire Data Entry Clerk
Idaho Dept Of Labor
03.1999 - 05.2003
Diploma - General Education
Arroyo Grande High School
Similar Profiles
MARGIE RAMEYMARGIE RAMEY
Activities Coordinator at SUN OUTDOORS CENTRAL COAST WINE COUNTRY RV RESORTActivities Coordinator at SUN OUTDOORS CENTRAL COAST WINE COUNTRY RV RESORT
KAMERON ARNOLDKAMERON ARNOLD
Sue Chef at Golden Village Palms RV ResortSue Chef at Golden Village Palms RV Resort
Michael KissingerMichael Kissinger
Owner/Manager at Hagerman RV VillageOwner/Manager at Hagerman RV Village