Holly Duke
Bullhead City,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Reservation Agent
Colorado Belle
Laughlin, Nv, Nevada
07.2015 - 04.2020
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Handled billing information over phone.
Front Desk Agent
Riverside Casino
Laughlin, Nv, Nevada
08.2014 - 06.2015
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Sandwich Artist
Subway
Bakersfield, CA
02.2012 - 05.2014
- Greeted guests, promoted specials and took orders.
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
Education
High School Diploma -
Community Learning Center
Bakersfield CA04.2008
Skills
- Clerical Support
- Effective Listening
- Persona
- Agent Coordination
- Personalized Customer Service
- Customer Accounts Management
- Service Quality
- Efficient Service
- Telephone Reservations
- Telephone Reception
- Phone Etiquette
- Data Input Software
Timeline
Reservation Agent
Colorado Belle
07.2015 - 04.2020
Front Desk Agent
Riverside Casino
08.2014 - 06.2015
Sandwich Artist
Subway
02.2012 - 05.2014
High School Diploma -
Community Learning Center
Similar Profiles
Catherine GibsonCatherine Gibson
Table Games Floor Supervisor at Colorado Belle/Aquarius Resort CasinoTable Games Floor Supervisor at Colorado Belle/Aquarius Resort Casino
Wendy ColeWendy Cole
Front Desk Clerk/ Supervisor at Colorado Belle, Hotel/CasinoFront Desk Clerk/ Supervisor at Colorado Belle, Hotel/Casino
SEKOU DOUMBOUYASEKOU DOUMBOUYA
CEO at Belle Vue Eco-Smart Tech International School, Belle Vue Professional Studies & Belle Vue Mineral WaCEO at Belle Vue Eco-Smart Tech International School, Belle Vue Professional Studies & Belle Vue Mineral Wa