Amber Coan
Williamsville,NY
Summary
Gifted in working with stressed, confused and upset individuals in need of supportive guidance to navigate stressful situations. Effective at operating within state regulations and local department guidelines to manage emails, letters and telephone call requests for assistance
Overview
8
8
years of professional experience
Work History
Claims Service Representative
GEICO
Getzville, NY
01.2019 - Current
- Acted as auto insurance expert, answering internal and external questions and inquiries.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled over 40 calls per shift addressing customers' concerns, retrieving customer data, and delivering outstanding support.
- Recorded actions taken, issues resolved and future actions needed to effectively manage customer accounts.
Direct Support Professional
Heritage Christian Services
Buffalo, NY
10.2015 - 01.2019
- Assisted 6 disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized residence.
- Monitored progress and documented residents' health status changes to keep care team updated.
- Administered medication as directed by physician.
Key Holder/Stylist
Maurices
Orchard Park, NY
10.2015 - 08.2017
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Performed consistently to exceed sales goal each shift by positively engaging customers and delivering high levels of service.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
Education
ASSOCIATE iN SPECIALIZED TECHNOLOGY - Funeral Services And Mortuary Science
Pittsburgh Institute of Mortuary Science Inc
Pittsburgh, PA06.2023
Associate of Applied Science - Fashion Business
Genesee Community College
Batavia, NY05.2015
Skills
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Data Entry and Maintenance
- Funeral service support
- Self-Motivated
- PPE Compliance
- Multitasking Abilities
- Empathetic
- Dressing and casketing
Timeline
Claims Service Representative
GEICO
01.2019 - Current
Direct Support Professional
Heritage Christian Services
10.2015 - 01.2019
Key Holder/Stylist
Maurices
10.2015 - 08.2017
ASSOCIATE iN SPECIALIZED TECHNOLOGY - Funeral Services And Mortuary Science
Pittsburgh Institute of Mortuary Science Inc
Associate of Applied Science - Fashion Business
Genesee Community College