Melissa Baker
Vancouver
Summary
Claims Service Representative with strong background in claims processing and customer service. Demonstrated ability to resolve issues efficiently and provide timely updates on claim statuses. Skilled in records management and maintaining accurate documentation. Proven track record of enhancing customer satisfaction through effective communication and problem-solving.
Overview
2021
2021
years of professional experience
Work History
Claims Service Representative
Geico
Renton
03.2017 - 11.2020
- Processed claims by gathering necessary information from policyholders.
- Communicated effectively with customers to clarify claim details and resolve issues.
- Utilized claims management systems to track and update claim statuses promptly.
- Educated customers on their coverage options and limitations.
- Received and processed customer claims for insurance coverage.
- Communicated effectively with policyholders/claimants and insurance companies, providing updates and explaining the claims process clearly.
Store manager
Menchies
Bonney Lake
- Managed daily operations ensuring smooth store functionality.
- Trained and supervised team members in customer service skills.
- Organized inventory and maintained stock levels for products.
- Implemented promotional displays to enhance customer engagement.
- Developed schedules to ensure adequate staffing during peak hours.
- Monitored cleanliness and hygiene standards in the store environment.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Education
High School Diploma -
Bonney Lake High School
Bonney Lake, WA06-2011
Skills
- Claims processing
- Attention to detail
- Time management
- Claim investigation
- Records management
- Customer service
- Detail orientation
- Claims investigation
Timeline
Claims Service Representative
Geico
03.2017 - 11.2020
Store manager
Menchies
High School Diploma -
Bonney Lake High School