Ariel Reed
Plano,TX
Summary
Professional with strong background in claims management, equipped with critical skills in conflict resolution, policy interpretation, and customer service. Adept at collaborating with team members to ensure seamless operations and achieving results. Reliable and adaptable, capable of meeting evolving organizational needs with focus on delivering high-quality outcomes.
Overview
5
5
years of professional experience
Work History
Claims Service Representative
Lincoln Financial Group
04.2024 - Current
- Enhanced customer satisfaction by efficiently processing and resolving claims in a timely manner.
- Provided exceptional customer service by addressing concerns, answering questions, and explaining complex policy information to clients.
- Generated, posted and attached information to claim files.
- Maintained confidentiality of patient finances, records, and health statuses.
- Verified client information by analyzing existing evidence on file.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Served as liaison between clients, adjusters, and other parties involved in the claims process to facilitate effective communication and timely resolutions.
Member Service Representative
Peloton
09.2023 - 04.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
Security Operations Coordinator
Interface Security
12.2022 - 11.2023
- Responding to alarm activations to maintain top security protocol
- Visually and audibly monitor surveillance activity to deter theft and increase safety
- Writing reports dealing with loss prevention intervention and video surveillance
- Respond to alarms, liaising with clients, and dispatching response personnel as needed
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Collaborated with area managers to evaluate needs and optimize operational plans.
Content Moderator Supervisor
Genpact
11.2019 - 12.2022
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Reduced response time for content review, ensuring a safer online environment for users.
- Strengthened team efficiency by training new moderators on best practices, guidelines, and workflow processes.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Education
High School Diploma -
Rowlett High School
Rowlett, TX06.2011
Skills
- Professionalism and integrity
- Exceptional communication
- Strong negotiation
- Claim investigation
- Stress tolerance
- Policy interpretation
- Time management
- Decision-making
- Flexible schedule
- Interpersonal communication
- File management
- Teamwork and collaboration
- Customer service
- Reliability
- Critical thinking
- Claims processing
- Data entry
Timeline
Claims Service Representative
Lincoln Financial Group
04.2024 - Current
Member Service Representative
Peloton
09.2023 - 04.2024
Security Operations Coordinator
Interface Security
12.2022 - 11.2023
Content Moderator Supervisor
Genpact
11.2019 - 12.2022
High School Diploma -
Rowlett High School