Ryan Morlock
Eden
Summary
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
14
14
years of professional experience
Work History
Claims Service Representative
GEICO
07.2019 - 09.2024
- Enhanced customer satisfaction by efficiently processing and resolving claims in a timely manner.
- Provided exceptional customer service by addressing concerns, answering questions, and explaining complex policy information to clients.
- Actively contributed ideas during team meetings aimed at enhancing overall department efficiency and effectiveness.
- Demonstrated strong negotiation skills in settling disputes between insured parties and third-party claimants fairly while protecting company interests.
Floor Supervisor
Bath and Body Works
10.2016 - 07.2019
- Maintaining Sales goals
- Holding associates accountable for reaching their goals
- Helping the current store manager provide up to date employee reviews
- Running floor sets and arranging the store setup as per corporate guidelines
Line Haul Coordinator
Landmark Global
05.2016 - 10.2016
- Responsible for the dispatch of transportation equipment in accordance with Linehaul policy
- Constant communication with FEDEX tracking and logging shipment
- Invoice driver trip logs
- Complete general office invoices using excel
Customer Service Desk
Tops Friendly Markets
12.2015 - 05.2016
- Cashed several thousand dollars worth of checks on a daily basis
- Sold and redeemed current lottery tickets
- Handled customer complaints for the entire store
- Counted registers and ensured accuracy down to the penny.
Rehabilitation Trainer
Heritage Centers
05.2013 - 08.2014
- Assisted residents with day to day activities to build their independence
- Prepared meals for the residents to ensure they had a healthy, well-balanced, and nutritious diet
- Dispersed medications to the appropriate residents to maintain their overall mental and physical health
- Escorted residents to their daily medical appointments driving a company vehicle
Production Assembler
Multisorb Technologies
08.2012 - 05.2013
- Assisted machine operators in packaging products for shipment to streamline the workload
- Cleaned production rooms to maintain proper GMP guidelines
- Sealed products made on-site for shipment
Cashier
The Home Depot
03.2011 - 06.2011
- Assisted other departments in order to help customers with any needs
- Facilitated opening and closing procedures with coworkers to streamline efficiency
- Conducted friendly transactions with customers to enhance their positive retail experience
Cook
Abbott Road Pizza, LLC.
07.2010 - 10.2010
- Created customers’ orders quickly and efficiently to enhance their positive experience of the restaurant
- Organized the restaurant to make coworkers duties easier
- Conducted friendly transactions with customers to enhance their positive restaurant experience
Education
Associates Degree - Criminal Justice
Bryant and Stratton College
Orchard Park, NY05.2017
Skills
- Proficient in Microsoft Office
- Expert knowledge in maintaining inventory and dispersing products
- Excellent in Verbal and Non-verbal communication
- Highly experienced in Teaching and Mentoring, Team building and Time Management
- Several years holding responsibility of decision making, project planning, and task delegation
- Claim investigation
- Exceptional communication
- Professionalism and integrity
Timeline
Claims Service Representative
GEICO
07.2019 - 09.2024
Floor Supervisor
Bath and Body Works
10.2016 - 07.2019
Line Haul Coordinator
Landmark Global
05.2016 - 10.2016
Customer Service Desk
Tops Friendly Markets
12.2015 - 05.2016
Rehabilitation Trainer
Heritage Centers
05.2013 - 08.2014
Production Assembler
Multisorb Technologies
08.2012 - 05.2013
Cashier
The Home Depot
03.2011 - 06.2011
Cook
Abbott Road Pizza, LLC.
07.2010 - 10.2010
Associates Degree - Criminal Justice
Bryant and Stratton College
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