Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative

Diamond Brandon

Atlanta,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Publix Grocery Store
Atlanta, GA
05.2018 - 10.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Answered constant flow of customer calls with minimal wait times.

Education

High School Diploma -

Pebblebrook High School
Mableton, GA
05.2019

Skills

  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • De-escalation Techniques
  • Customer Data Confidentiality
  • Creative Problem Solving
  • Time Management

Accomplishments

  • Having a non-profit organization for 3 years helping young girls become women, I gained great leadership skills.


  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.


  • Received a loyalty certificate for being a loyal and constant employee.


  • College student outstanding grades.

Timeline

Customer Service Representative

Publix Grocery Store
05.2018 - 10.2021

High School Diploma -

Pebblebrook High School

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Diamond Brandon