Margaret Gonzales
Buffalo,NY
Summary
Customer-oriented team player and a multi-tasker with proven success managing facilities while accommodating and servicing customers. Successfully maintains appropriate standards and adheres to safety guidelines.
Overview
18
18
years of professional experience
Work History
Shift Manager
McDonald's
Ravenna, OH
02.2018 - 03.2022
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
Shift Supervisor
Dunkin' Donuts
Ravenna, OH
01.2015 - 01.2018
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Shift Manager
Mc Donalds
Ravenna, OH
02.2011 - 01.2015
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
Assistant Manager
Dash Markets
Buffalo, NY
04.2010 - 01.2011
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Shift Manager
Burger King
Buffalo, NY
03.2008 - 03.2010
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
Shift Lead
Tim Hortons
Buffalo, NY
02.2004 - 02.2008
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
High School Diploma -
Bennett High School
Buffalo, NY06.2004
Skills
- Maintaining Required Compliance
- Technical Proficiency
- Coaching and Mentoring
- Performance Tracking and Evaluations
- Food Safety and Quality
- Shift Work
- Performance Motivation
- Problem-Solving Techniques
Timeline
Shift Manager
McDonald's
02.2018 - 03.2022
Shift Supervisor
Dunkin' Donuts
01.2015 - 01.2018
Shift Manager
Mc Donalds
02.2011 - 01.2015
Assistant Manager
Dash Markets
04.2010 - 01.2011
Shift Manager
Burger King
03.2008 - 03.2010
Shift Lead
Tim Hortons
02.2004 - 02.2008
High School Diploma -
Bennett High School
Similar Profiles
Oliver SchulzOliver Schulz
Cashier at McDonald'sCashier at McDonald's
Sylvia OrtizSylvia Ortiz
Prep Line Cook at McDonald'sPrep Line Cook at McDonald's
Carolina RamosCarolina Ramos
Crew Member at McDonald'sCrew Member at McDonald's
Abraham SinagaAbraham Sinaga
Crew Member at McDonald'sCrew Member at McDonald's
Monique JacksonMonique Jackson
Behavioral Health Technician at Community Services For Every1Behavioral Health Technician at Community Services For Every1