Shain Jacob
Information Security Officer
Schenectady,NY
Summary
Accomplished IT services professional with over 20 years of broad expertise cultivating productive relationships with cross- functional team members and colleagues. Analytical problem- solver driving innovative solutions for seamless operations. Detail- oriented team leader and adaptable team player with proven success managing services, security threats and incidents. A visionary who translates evolving industry risks into ambitious technology roadmaps and robust security programs. Continually sharpen the company's security, aligning solutions with cybersecurity frameworks like NIST, FedRAMP, CMMC, etc. Results-driven IT professional with notable success in planning, analysis, and implementation of security initiatives. Strengths in providing comprehensive network design and security frameworks.
Overview
17
17
years of professional experience
6
6
Certifications
Work History
Information Security Officer
Acture Solutions Inc
Schenectady, NY
01.2021 - Current
- Sets clear expectations and drives staff to reach those expectations with focus on accountability and accomplishment; gets involved in detail when needed to achieve success.
- Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
- Recommend improvements in security systems and procedures to the Red, Blue and Purple Teams. Work closely with the DFIR teams.
- Conducted security audits to identify vulnerabilities. Reviewed violations of computer security procedures and developed mitigation plans.
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
- Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget. Established measures, metrics, thresholds and targets to drive performance in alignment with security and other business strategies.
IT Manager
Zones LLC
Menands, NY
08.2019 - 12.2020
- Oversaw technology services activities, directing solutions and support for School Districts, mainly Scotia Glenville.
- Supervised and coordinated activities and employees related to day-to-day operations and responses to work orders, technology issues and service requests.
- Participated in all facets of security requirements gathering, prioritization, development, testing and execution of requests.
- Facilitates identification and mitigation of risk events that affect technology department with day-to-day activities; and maintains appropriate funding level to ensure proper administration of IT department.
- Supports coordination and management of organizational projects, including conducting meetings, follow-up, keeping track of reporting on and project progress such as maintaining project documents and reports.
- Provides management, feedback and guidance on all aspects of IT projects. Assists with patch management process, ensuring critical patches are applied. Reviews vendor alerts and vulnerability scan and penetration test results.
- Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
- Developed metrics package to track performance and procedures governing delivery of customer support services, which drove 40% reduction in mean time to resolution and more than 50% reduction in recurring issues.
Chief Information Officer
Pearl River Union Free School District
Pearl River, NY
11.2015 - 08.2019
- Directed management of data systems, information security, and technology operation functions.
- Liaised with executive leaders to solve operational and workflow issues to reduce breakdown in data communication.
- Worked closely with vendors to update IT security best practices and respond to district’s needs with current technology and systems design to improve work processes and document processes and quality of work.
- Researched new technologies and chose best options for company priorities and cost-effectiveness. Influenced and directed IT infrastructure to drive key business strategies and processes.
- Provided security guidance for all IT projects; and provided technical direction, guidance and support to technical team, staff, vendors, and coordinators.
- Managed development of and compliance to enterprise technology standards to ensure compatibility and integration (e.g., multi-vendor platforms) throughout district.
- Created and monitored key strategic measures, and proactively sought feedback from all sources to constantly improve processes and increase efficiency.
- Assisted with requirements gathering, analysis, modeling, communication, specification, and implementation of instructional and curriculum needs.
- Managed and maintained upcoming of financial applications for district software.
- Provided oversight, management and control over all data, information, infrastructure operations, and delivery.
- Directed planning and project management of multiple strategic initiatives, e.g., selection and implementation of systems.
- Innovations/replacements, infrastructure improvements, risk management, data security/privacy controls, etc.
- Established/reinforced operating structure providing systems availability at 99.9% standard across user community, including performance monitoring, SPAM filtering, desktop management software improvements, and higher speed internet access feeds.
- Created IT General Controls and assisted with NYS State IT Audits.
Information Service Specialist
Clarkstown Central School District
New City, NY
02.2005 - 10.2015
- Provided technical leadership, advice, and expertise in organization-wide projects, including network security, transformation initiatives, systems operations, disaster recovery, server outages, litigation support, e- discovery, evaluation of security controls, data analysis, and data forensics.
- Reviewed and advised on IT-related procurement specifications, making recommendations, liaising with vendors and management in selection process, and monitoring vendor compliance.
- Set up monitoring and evaluation of programs’ performance, establishing metrics to measure progress of each project and coordinating support towards long-term planning efforts.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Worked with various departments and schools, analyzing and foreseeing risks and mitigation strategies, and creating IT general controls and cybersecurity solutions for district.
- Improved outsourcing communication internationally through a series of technology implementations creating an increase in software quality.
- Developed, managed and implemented IT division level strategic plans that resulted in over $4M of operational expense savings while improving delivery and availability.
- Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
Education
MBA - Management
Strayer University
MS - Information and Telecommunications Systems Management
Capitol College
BS - Electronics and Communications Engineering
Karunya Institute of Technology, Bharathiar University
Skills
Network/Systems Security
Planning and Coordination
Critical Thinking
Red and Blue Teaming
Problem-Solving
Developing security plans
VAPT Services
SIEM and Log Analysis
Implementing security programs
Certification
CISA - Certified Information Systems Auditor
Timeline
Information Security Officer
Acture Solutions Inc
01.2021 - Current
IT Manager
Zones LLC
08.2019 - 12.2020
Chief Information Officer
Pearl River Union Free School District
11.2015 - 08.2019
Information Service Specialist
Clarkstown Central School District
02.2005 - 10.2015
MBA - Management
Strayer University
MS - Information and Telecommunications Systems Management
Capitol College
BS - Electronics and Communications Engineering
Karunya Institute of Technology, Bharathiar University