April Zang
Queens
Summary
Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Porter And Community Monitor
LIVunLtd
Manhattan
03.2025 - Current
- Dusted furniture, machines or equipment.
- Conducted regular inspections throughout the floor area and
- Collaborated with team members to improve workflow and communication strategies.
- Documented observations and reported issues to management for resolution.
- Reported any suspicious activity or malfunctioning equipment to supervisors.
- Maintained & organized play room for kids and play areas.
- Maintained cleanliness and organization in common areas and guest facilities .
- Collaborated with team members to enhance overall guest experience efficiently.
- Removed trash from all rooms and placed garbage and recycling receptacles.
- Maintained clean and tidy appearance in reception, waiting areas and hallways.
- Ensured that all areas were kept clean and tidy at all times.
- Greeted customers and provided assistance with their needs.
- Sanitized frequented areas and equipment using approved supplies.
- Inspected equipment for proper functioning and reported any issues to management.
- Performed regular inspections of floors, walls, ceilings, light fixtures for cleanliness standards.
- Notified managers of repair needs or additions to building operating systems.
Front Desk Associate
LIVunLtd
Manhattan
08.2021 - Current
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Five Guys
Manager And Crew Member Experience
Little Neck
08.2017 - 12.2024
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Operated cash register accurately and efficiently during peak hours.
- Prepared food items according to company recipes and safety standards.
- Maintained cleanliness and organization in dining area and kitchen space.
- Collaborated with team members to ensure smooth operations during busy shifts.
- Handled inventory management by restocking supplies as needed.
- Assisted in training new crew members on procedures and best practices.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Drove team success by quickly completing assigned tasks.
- Upheld high standards of productivity and quality in operations.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Educated customers on menu items, product ingredients and nutritional values.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Led team meetings to align project goals and timelines.
- Oversaw inventory management to ensure optimal stock levels.
- Managed budgets and resource allocation for various projects.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Walgreens
Crew Member
01.2017 - 06.2017
- Worked to build relationships with customers and built potential for additional sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Informed customers of current store promotions to encourage additional sales purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Tracked down hard-to-find merchandise at diverse locations.
Walgreens Internship
Sales Associate
07.2016 - 12.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Stocked, labeled organized products in order to maintain the store organized.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Queens Satellite High School For Opportunity
Jamaica, NY 09.2016 - 08.2020
Skills
- Manager experience and leadership
- Costumer service skills
- Cash handling
- Communication excellence skills
- Conflict management , problem identification and fast solver
- Creativity
- Critical thinking
- Attention to detail
- Teamwork
- Time management
- Organization
- Cleaning and detail skills
Timeline
Porter And Community Monitor
LIVunLtd
03.2025 - Current
Front Desk Associate
LIVunLtd
08.2021 - Current
Five Guys
Manager And Crew Member Experience
08.2017 - 12.2024
Walgreens
Crew Member
01.2017 - 06.2017
High School Diploma -
Queens Satellite High School For Opportunity
09.2016 - 08.2020
Walgreens Internship
Sales Associate
07.2016 - 12.2016