Micheal Gomez
Bartender / Bar Manager
El Paso,TX
Summary
Charismatic Head Bartender with years of experience working at nightclubs and music venues. Collaborative leader, establishing functional teams through dedication to relationship-building and thoughtful delegation. Proficient teacher, coaching staff to maintain service standards and anticipate customer needs. Flexible, results-oriented Manager offering focused leadership and bar operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Bartender / Restaurant Floor Manager
Union Drafthouse
El Paso , Texas
09.2019 - Current
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations and procedures.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained and supervised staff.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Porter / VIP Services Coordinator
Sanchez, Sister Esther's, EPTX
El Paso, TX
03.2017 - 09.2019
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Assisted managers with quickly resolving service- and food-related issues.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Informed servers of newly seated parties for speedy service.
- Documented reservations and communicated changes to guests.
Shift Leader Manager
Panda Express
El Paso, TX
09.2014 - 02.2017
- Excelled in every store position and regularly backed up front-line staff.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Reconciled register sales and receipts and determined if register tape matched total sales in system.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Supervised daily operations of multi-million dollar operation.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Associate of Arts - Business Communications
01.2013 - 01.2014
Skills
Food preparation and safety
Responsible alcohol service
Knowledge of craft and microbrews
Changing beer kegs
Menu memorization
Aloha POS
Fluency in Spanish
Toast POS
Timeline
Bartender / Restaurant Floor Manager - Union Drafthouse
09.2019 - Current
Porter / VIP Services Coordinator - Sanchez, Sister Esther's, EPTX
03.2017 - 09.2019
Shift Leader Manager - Panda Express
09.2014 - 02.2017
El Paso Community College - Associate of Arts, Business Communications
01.2013 - 01.2014