Shannel Perez
Spring Hill,FL
Summary
Previous online business owner with great customer service, multitasking, and time management abilities. Devoted to gaining experience and knowledge in any role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Toddler Teacher
YMCA
Spring Hill
09.2024 - Current
- Established positive relationships with families by communicating regularly regarding their child's progress and responding promptly to any questions or concerns they had.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Fostered open and effective communication with parents regarding their children's development and daily activities.
- Maintained accurate records of children's attendance, progress, and health concerns.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Introduced learning activities and imaginative play to teach children to explore.
Small Business Owner
Self-employeed
Bronx, NY - Spring Hill, FL
04.2020 - Current
- Specialize on laser engraved/cut items
- Hand paint products
- Create sensory play toys/activities
- Create busy binders for kids
- Design customer loyalty programs to increase sales revenue.
- Prepare and set up laser engraving machine for production runs.
- Photograph products for sale and posted pictures online to increase visibility and showcase current product availability.
- Perform regular maintenance on the laser engraver, including cleaning and replacing parts as needed.
- Perform quality assurance checks on finished products prior to packaging or shipping out orders.
- Excellent customer service
- Manage social media content across various platforms
- Develop business plans and strategies to grow small business.
Cleaner
Carlos Ortiz
Floral Park, NY
02.2022 - 06.2024
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Provided assistance with laundry services when needed.
- Responded to emergency cleaning requests to meet client expectations.
- Identified needs of customers promptly and efficiently.
Private Nanny
Jenni Leon
Brooklyn, NY
12.2015 - 01.2018
- Provided supervision and guidance to ensure safety of children in all situations.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Assisted with homework, tutoring and school projects as needed.
- Prepared meals according to dietary needs of the family's children.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
- Planned age-appropriate educational activities designed to promote learning and development.
- Responded quickly in emergency situations using sound judgment and problem solving skills.
Barback
Red Robin
Bronx, NY
09.2014 - 10.2015
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Served as cashier when necessary, handling payments accurately and efficiently.
- Contributed ideas towards menu improvements based on customer feedback.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Host
Uno Pizzeria & Grill
Manhattan, NY
08.2013 - 12.2014
- Greeted guests upon arrival and provided them with menus.
- Took reservations over phone and in person.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Processed payments from customers using a POS system.
- Managed incoming calls during busy shifts.
- Resolved conflicts between customers when necessary.
- Balanced cash drawers at the end of each shift.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Answered telephone to provide dining information and take reservations.
Education
High School Diploma -
Mott Haven Village Prep High School
Bronx, NY06-2014
Skills
- Planning and execution
- Sensory play
- Child care
- Business marketing
- Vision implementation
- Self Motivation
- Customer service excellence
- Outstanding Communication
Refrence
- Jenni Leon
- 1(347)-382-1697
Certification
- Child Development in the School Readiness Program (DEVSR)
- Health and Nutrition in the School Readiness Program (HNSR)
- Safety Practices in the School Readiness Program (SAFESR)
- Safe Sleep Practices in Child Care (SSSR)
Timeline
Toddler Teacher
YMCA
09.2024 - Current
Cleaner
Carlos Ortiz
02.2022 - 06.2024
Small Business Owner
Self-employeed
04.2020 - Current
Private Nanny
Jenni Leon
12.2015 - 01.2018
Barback
Red Robin
09.2014 - 10.2015
Host
Uno Pizzeria & Grill
08.2013 - 12.2014
High School Diploma -
Mott Haven Village Prep High School