Kaitlin Martinez
Kansas City,MO
Summary
Driven and results-oriented professional with excellent communication and leadership abilities. Possesses deep understanding of client relationship management and excels in strategic planning and data analysis. Focused on delivering measurable business outcomes and fostering long-term client loyalty.
Overview
7
7
years of professional experience
Work History
Supervisor of Account Management
Favorite Healthcare Staffing - Kansas City
Overland Park, KS
08.2022 - 12.2024
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
- Managed accounts to retain existing relationships and grow share of business.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Streamlined internal processes for better efficiency in account management tasks.
- Mentored junior team members to enhance their skills, ensuring a highly skilled workforce ready to take on new challenges.
- Implemented best practices in account management, resulting in increased efficiency and improved client outcomes.
Account Manager
Favorite Healthcare Staffing - Kansas City
Overland Park, KS
11.2020 - 08.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Built relationships with customers to promote long term business growth.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated rates to relate to current market.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to team objectives in fast-paced environment.
- Stayed current on company offerings and industry trends.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
Ophthalmic Technician
Tauber Eye Center
Kansas City, MO
06.2018 - 09.2020
- Prepare patients for doctor visit by gathering medical history, updating medications, checking prescriptions, checking intraocular pressures, and dilating.
- Scribe in exam room and assist to ensure patients' needs are met. Including conducting special testing, reviewing medication instructions, sending prescriptions to pharmacies (including compound).
- Assisted with in office procedures such as probing, Lipiflow, amnion, minor injections, and iLux.
- Trained on Confoscan & Konan for endo cell counts and imaging.
- Conducted visual field testing, OCTRs, topography, fundus and other special testing.
- Filed Prior Authorizations with insurance companies for specialty medication.
Education
Bachelors General Studies - Organizational Leadership
Fort Hays State University
Hays, KS05-2017
Associate of Science -
Garden City Community College
Garden City, KS05-2009
Skills
- Customer satisfaction
- Staff development
- CRM proficiency
- Revenue generation
- Teamwork and collaboration
- Goal oriented
- Verbal and written communication
- Strategic planning
- Team Training
- Strategic account planning
Accomplishments
- Used Microsoft Excel to develop tracking spreadsheets.
- Supervised team of 4-15 staff members.
- Collaborated with team of 12 in the development of Project 1-Contract Process.
- Awarded Top Performer Award 2023.
Timeline
Supervisor of Account Management
Favorite Healthcare Staffing - Kansas City
08.2022 - 12.2024
Account Manager
Favorite Healthcare Staffing - Kansas City
11.2020 - 08.2022
Ophthalmic Technician
Tauber Eye Center
06.2018 - 09.2020
Bachelors General Studies - Organizational Leadership
Fort Hays State University
Associate of Science -
Garden City Community College