Brent Diaz
Long Beach,CA
Summary
A qualified, A+ certified, technical support specialist with 2 years of experience in customer service and providing comprehensive helpdesk support for computers, NVRs, and software. Adept at communication and identifying issues by listening to customers and streamlining steps to resolve technical problems effectively.
Overview
5
5
years of professional experience
Work History
Technical Support Specialist
Digital Watchdog
08.2024 - Current
- Field average of 30 inbound phone calls daily via Ring Central to deliver practical support and remotely resolve service issues.
- Resolve technical issues across multiple systems and applications for installers and end-users across three time zones.
- Use remote access/control software like TeamViewer to remotely troubleshoot network settings, applications, and software
- Use HappyFox ticketing system to create tickets for customer issues and respond to technical support requests made over the web
- Maintain records of latest hardware/software updates and common issues
Driver
TruckPort Express
07.2022 - 05.2023
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, and problems or respond to questions.
- Performed over 200 safe deliveries/pickups
- Delivered goods and products to customers on time and in excellent condition.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Completed routine pre-and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Maintained a professional and friendly demeanor during deliveries to uphold the company reputation.
Courier
FedEx Corporation
09.2020 - 02.2022
- Provided excellent customer service during deliveries to business and residential customers
- Ensured on-time delivery of critical shipments, including, vaccines, organs, and overnight packages
- Kept organized logs of pickups, deliveries, and non-deliverable packages
- Performed extensive pre-trip and post-trip inspections of company equipment per company and federal guidelines
- Achieved a 1 year safe driving record with no incidents
Assistant Office Manager
A-American Self Storage
04.2019 - 09.2020
- Achieved facility record of over $1 million dollar in revenue
- Provided exceptional customer service by responding promptly to inquiries from existing and prospective clients
- Provided remote technical support to elderly and non-tech-savvy customers
- Troubleshoot office workstations, printers, and IP cameras
- Managed the installation, updates, and maintenance of workflow software across multiple workstations
Education
High School Diploma -
Quartz Hill High School
Lancaster, CA06.2016
CompTIA A+ -
Calbright College
Sacramento04.2024
Skills
- Desktop support
- TCP/IP
- Call center tools
- Port Forwarding
- Performance optimization
- Software debugging
- Troubleshooting and diagnostics
- Ticketing System
- Technical document comprehension
- Customer service expert
- Technical instruction
- Remote support
Timeline
Technical Support Specialist
Digital Watchdog
08.2024 - Current
Driver
TruckPort Express
07.2022 - 05.2023
Courier
FedEx Corporation
09.2020 - 02.2022
Assistant Office Manager
A-American Self Storage
04.2019 - 09.2020
High School Diploma -
Quartz Hill High School
CompTIA A+ -
Calbright College
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