Tristan Rockwell
Anchorage,AK
Overview
8
8
years of professional experience
Work History
Field Marketing Representative/Field Account Manager
Alaskan Standard Stratagies
03.2024 - 09.2024
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Gas Station Attendant
Rebel/AKA inc.
08.2021 - 03.2024
- Worked to maintain safety standards with hazardous materials while assisting customers
- Fast-paced operation of registers, maintaining stock on shelves, keeping cleanliness of interior and exterior of store, and production of ready-to-eat food.
Call Center Representative
State of Alaska
04.2020 - 05.2021
- Assisted callers with sign ups, log ins, navigation with, and redirection to different aspects and section of the myalaska.gov website during the height of Covid-19 regulations
- Worked from home, using computer phone software, to answer calls from a queue and assist callers with speed.
Barista
Fred Meyers/Kroger
04.2019 - 03.2020
- Help guests with finding just what they needed from the menu, explaining the ingredients and processes to them if need be
- Following all safety standards to keep myself, my co-workers, and my customers safe
- Interact with customers in a cheerful way while performing duties, ensuring their satisfaction.
Crew Member
McDonalds/mrd inc.
11.2016 - 08.2018
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Upheld standards of cleanliness, food handling and safety
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
Education
High School Diploma -
I.D.E.A.
01.2016
Skills
- Customer service
- Teamwork and collaboration
- Outgoing
- Product promotion
- Quick and eager learner
- Basic Computer skills
- Phone Communication
Staff Management
Timeline
Field Marketing Representative/Field Account Manager
Alaskan Standard Stratagies
03.2024 - 09.2024
Gas Station Attendant
Rebel/AKA inc.
08.2021 - 03.2024
Call Center Representative
State of Alaska
04.2020 - 05.2021
Barista
Fred Meyers/Kroger
04.2019 - 03.2020
Crew Member
McDonalds/mrd inc.
11.2016 - 08.2018
High School Diploma -
I.D.E.A.
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