Gerlaine Murray
Springboro,OH
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
15
15
years of professional experience
Work History
Security Officer
Miami Valley Gaming and Racing
Monroe, Ohio
05.2022 - Current
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, and contractors. Upon arrival at the facility entrance.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
Preschool Assistant Teacher
Middletown E.L.C.
Middletown, Ohio
11.2017 - 03.2022
- Developed and implemented daily lesson plans to promote the physical, social, emotional, and intellectual growth of children.
- Assisted in preparing meals and snacks for preschoolers according to nutritional guidelines.
- Monitored students to observe behavior, enforce rules and maintain safety.
- Facilitated small group instruction and activities for students of varying abilities.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
Customer Service Representative
Teleperformance
Akron, Oho
02.2010 - 08.2015
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Bachelor of Science - Criminal Justice
Strayer University-Online
Washington, DC02-2020
Associate of Applied Science - Human Resources Management
Penn Foster College-Online
Scottsdale, AZSkills
- Criminal law knowledge
- Detail Oriented
- Time Management
- Decision-Making
- Problem-Solving
- CPR Certified
- First Aid Certified
- CCTV Monitoring
- AED Certified
Timeline
Security Officer
Miami Valley Gaming and Racing
05.2022 - Current
Preschool Assistant Teacher
Middletown E.L.C.
11.2017 - 03.2022
Customer Service Representative
Teleperformance
02.2010 - 08.2015
Bachelor of Science - Criminal Justice
Strayer University-Online
Associate of Applied Science - Human Resources Management
Penn Foster College-Online
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