Montica Johnson
RALEIGH,NC
Summary
Astute Supervisor with data-driven and technology-focused approach. Communicates clearly with stakeholders and builds consensus around well-founded models. Talented in writing applications and reformulating models. Meticulous Data Analyst accomplished in compiling, transforming and analyzing complex information through software. Expert in machine learning and large dataset management. Demonstrated success in identifying relationships and building solutions to business problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Certified Loan Signing Agent
Oak City Mobile Notary
Raleigh , NC
2021.12 - Current
- Interacted with clients to prepare necessary documentation.
- Reviewed income documents from clients and assessed suitable solutions.
- Checked documents and identifying credentials for all parties.
- Administered oath to document signers to obtain affirmation of truth.
- Updated journal with names and dates for permanent record.
- Looked for signs of fraud or coercion and refused notarization.
- Maintained comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity.
- Performed wide-ranging administrative, financial and service-related functions.
- Met with clients in environment of their choice to witness signings
- Produced accurate Notary documentation and organized resources to smoothly execute changes.
Data Analyst Supervisor
RTI International. RTI
Raleigh , NC
2014.02 - 2021.10
- Managed key tasks and resources to achieve cost, schedule and strategic growth initiatives.
- Performed root-cause analysis on data-related system problems to recommend or execute corrective action.
- Assessed large datasets, drew valid inferences and prepared insights in narrative or visual forms.
- Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.
- Used business objects, business intelligence and other reporting tools to extract data from data solutions and data warehouses.
- Identified, reviewed and evaluated data management metrics to recommend ways to strengthen data across enterprise.
- Implemented randomized sampling techniques for optimized surveys.
Medical Collections Specialist
Adreima
Raleigh , NC
2009.11 - 2014.06
- Processed billing calls and answered questions from patients and third-party carriers.
- Collected over 2.5 million in medical debts
- Corrected, completed and processed claims for multiple payer codes.
- Assisted in reconciling deposit and patient collections.
- Processed online and paper appeal submissions and refund requests.
- Logged charges and payments within Citrix.
- Entered client details and notes into system for interdepartmental access and review.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Education
Associate of Science - Health Administration
Norfolk State University
Norfolk, VASkills
- Capital and Resource Allocation
- Strategic Planning
- Scheduling and Coordinating
- Administration and Reporting
- Customer Service
- Managing Multiple Projects
- Project Development
- Technical Presentations
- Performance Improvement
- Workflow Planning
- Purchasing and Procurement
- Workforce Training
Timeline
Certified Loan Signing Agent
Oak City Mobile Notary
2021.12 - Current
Data Analyst Supervisor
RTI International. RTI
2014.02 - 2021.10
Medical Collections Specialist
Adreima
2009.11 - 2014.06
Associate of Science - Health Administration
Norfolk State University
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