Kelsey L. Michael
Account Manager
St. Petersburg,FL
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
15
15
years of professional experience
Work History
Account Manager
12.2018 - Current
- Manage 2 of the top 10 largest Workers Compensation insurance companies and 2 mid-size payers for both Ancillary and Pharmacy Benefits management - Manage customer implementations by working with various teams both technical and business operations, and external teams to ensure a successful and timely delivery - Growing customer relationships across our organization and managing client expectations with both internal and external teams - A subject matter expert in customer KPIs, with a comprehensive understanding of their trends to identify opportunities for program enhancements - Cross-sell program offerings with current customers (implemented 3 new services with existing customers since 2019) - Currently leading a team whose directive is to increase revenue for our company
- Successfully implemented 2 programs increasing program penetration by 2% each year
Account Representative
03.2017 - 12.2018
- Represent and manage the ancillary benefit management programs for two large Workers Compensation carriers - Met with customers on quarterly basis to conduct business review on program performance - Provide clinical management recommendations by monitoring customer data trends - Deliver monthly reports to provide insight and transparency into customer performance as well as identify any outliers - Maintain customer satisfaction by providing optimal customer service and act as a dedicated resource
Territory Manager
Advanced Tissue
07.2016 - 03.2017
- Meet regularly with customers in Florida and Virginia sales territory to understand their evolving business needs and position product solutions to meet surfaced needs - Expand customer’s knowledge on our products and services as well as provide and act as a dedicated resource to deliver optimum customer service - Develop an in-depth and continuously growing knowledge base of Medicare guidelines and products - Meet and exceed established sales quotas to support company revenue and profit targets
Administrative Assistant
Healthesystems
02.2016 - 07.2016
- Provide administrative and clerical support including mailing, scheduling, expense reports, and copying to management - Maintain electronic and hard copy filing system - Manage facilities database for employees - Open, sort and distribute incoming correspondence
Sales Campaign Manager
Rush Event Management
08.2015 - 11.2015
- Sold promotional products for clients in retail environments, consistently meeting sales goals with 90%+ success
Assistant to the Manager
Skooters Family Restaurant
08.2007 - 08.2015
- Assist with: running payroll, managing the financial book records, holding staff meetings, and customer rapport
Event Assistant
BritishAmerican Business
London, UK
05.2014 - 07.2014
- Assisted CEO with managing high net worth client database, interactions, and events
Customer Service Representative
Indiana University Telefund
08.2013 - 12.2013
- Called alumni to procure donations and provide knowledge on University programs and scholarships
Education
Bachelor of Arts - Communication and Culture
Indiana University
01.2012 - 06.2015
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University of Kentucky
08.2011 - 12.2011
Skills
Vendor management
undefinedTimeline
Account Manager
12.2018 - Current
Account Representative
03.2017 - 12.2018
Territory Manager
Advanced Tissue
07.2016 - 03.2017
Administrative Assistant
Healthesystems
02.2016 - 07.2016
Sales Campaign Manager
Rush Event Management
08.2015 - 11.2015
Event Assistant
BritishAmerican Business
05.2014 - 07.2014
Customer Service Representative
Indiana University Telefund
08.2013 - 12.2013
Bachelor of Arts - Communication and Culture
Indiana University
01.2012 - 06.2015
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University of Kentucky
08.2011 - 12.2011
Assistant to the Manager
Skooters Family Restaurant
08.2007 - 08.2015
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