Amanda Mcdowell
Customer Success Advisor
Cherry Hill,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Customer Relations Representative
Good 2 Go LLC
Philadelphia, PA
08.2019 - 12.2021
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Reviewed weekly sales ads and monitored price changes.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Applied customer feedback to develop process improvements and support long-term business needs.
Bartender
Chickies & Pete's
Philadelphia, PA
08.2015 - 08.2019
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Kept bar presentable and well-stocked to meet customer needs.
Education
Associate of Applied Science - Health Information Technology
Rowan College At Burlington County
Mount Laurel, NJ 08.2019 - Current
Skills
Administrative support
Account management
Medical terminology knowledge
Staff education and training
Timeline
Customer Relations Representative
Good 2 Go LLC
08.2019 - 12.2021
Associate of Applied Science - Health Information Technology
Rowan College At Burlington County
08.2019 - Current
Bartender
Chickies & Pete's
08.2015 - 08.2019