Nicole Litolff

Accomplished Area Manager with 23+ years of progressive leadership experience in multi-state retail operations. Proven track record of driving profitability, leading large teams of 350+ employees, and delivering operational excellence. Recognized for spearheading acquisitions, developing high-performing Territory Managers and Store Managers, and implementing strategic initiatives that enhance efficiency, customer experience, and long-term growth. Adept at vendor relations, employee development, and leading through change.

• Led and developed a team of Territory Managers and Store Managers across multiple regions, driving territory growth and alignment with corporate objectives.
• Successfully managed 40+ retail sites across VA, NC, SC, and OH achieving budget targets and exceeding operational KPIs.
• Directed multiple acquisition transitions, including site conversions and employee training, ensuring seamless integration and minimal disruption.
• Served on the Operational Excellence Committee, developing standardized training guides and operational best practices.
• Awarded “PPI” distinction two consecutive years for delivering the highest KPI performance across the East Coast.
• Turned around underperforming markets by recruiting, training, and retaining high-performing teams, resulting in region-leading retention rates.

• Software: Microsoft Office, Excel, PDI, Focal Point, Word, PowerPoint, Safety Culture, iSolved, Workday, PeopleMatter, Dotloop, Envysion, Power Bi, Concur, Handheld Inventory Management Systems.
• Certification: ServSafe Certified