Steven Palacios
Pembroke Pines
Summary
Customer-focused professional with a track record of success in responding to customers' needs in accordance with procedures.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CSR/PD Clerk/PD & BI Adjuster/EUO Examiner
United Automobile Insurance Company
10.2019 - Current
- Assisted a large volume of customers daily with opening new insurance claims.
- Assisted parties involved set up appraisals for vehicles.
- Maintained customer satisfaction while providing status updates to parties involved.
- Forged professional relationships with customers, involved parties and partners by managing communications for departments,
- Coordinated smooth office functions by managing paperwork for departments.
- Reach out to all parties involved as the handling adjuster to obtain the needed information to finalize an insurance claim.
- Conduct examinations under oath with a court reporter and interpreters if needed to obtain information needed to finalize coverage investigations.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Contributed to company growth by consistently meeting and exceeding targets.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
Event Coordinator/Manager
Ben & Jerry's
09.2018 - 10.2019
- Coordinated schedules and managed operations for larger events and gatherings.
- Managed client correspondence, record tracking, conference and event logistics.
- Promoted services and expanded vendor network by attending and participating in industry events.
- Trained and supported cross-functional teams comprised of customer service, marketing, and sales teams.
Package Handler/Material Handler
FedEx Express
11.2017 - 12.2018
- Accurately assembled, sealed and loaded packages off of and onto containers, mailing bags and trucks.
- Inspected product load for accuracy and ensured damaged products were identified and removed when received.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Coordinated incoming and outgoing shipments and placement of materials to facilitate movement in accordance with scheduling requirements.
- Inspected the interior and exterior of various types of equipment such as conveyor belts, push-back tractors and airplanes (Airbus and Cessna) prior to, and after flights to ensure that safety protocols were met.
Manager
Your Vital Nutrition
02.2017 - 02.2018
- Upheld customer satisfaction and built customer loyalty by maintaining detailed records to meet the product needs of customers.
- Increased sales by effectively upselling and cross-selling products.
- Promoted services and expanded vendor network by attending and participating in industry events.
- Planned and executed promotional events in-store to increase business and sales revenues.
- Negotiated bulk shipping discounts with contracted carriers.
- Organized new stock for floor placement,
- Unload inbound products and stage products for shipments.
- Processed customs duties and fees quickly to release international shipments.
Barista/Manager
Juice Therapy
05.2015 - 02.2017
- Coached team members on food safety and sanitation processes, customer service, menu education and
up-selling techniques to drive revenue. - Developed and maintained exceptional customer service standards while optimizing profits.
- Prepare, store and sell food products.
Cook
Clovermint Vegan Cafe & Market
01.2016 - 11.2016
- Established and maintained open, collaborative relationships with the kitchen team.
- Operated all kitchen equipment in accordance with established guidelines.
- Emphasized food quality and conducted daily inspections of kitchen equipment safety reports
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Rehab Technician/Landscaper Laborer
Animal Recreation & Rehabilitation Center
04.2014 - 02.2015
- Assisted veterinarians in examining animals.
- Educated the community about responsible pet ownership and wildlife care.
- Monitored animals recovering from surgery and notified veterinarian of any changes.
- Provided integrative medical treatment including acupuncture, manual therapy and herbal medicine.
- Restrained and managed scared and active animals.
- Supported veterinarians in disease management and mitigation procedures.
- Checked all machinery and performed routine maintenance to prevent machine malfunction.
- Created plans and designs for custom gardens and beds.
- Dug irrigation trenches to assist with small construction projects such as play-area enclosures and gazebos.
- Fertilized, cultivated and weeded soil.
- Provided upkeep for all garden areas and greenery as directed.
- Removed debris from work site and followed proper disposal practices.
Kennel Technician
Boulevard Animal Hospital
09.2012 - 01.2014
- Assisted veterinarians in examining animals.
- Created blood, urine, cytological and dermatological assays.
- Documented and tracked all treatment activities.
- Monitored animals undergoing treatment for changes and signs of improvement.
- Prepared, processed and analyzed lab samples.
- Restrained animals during veterinary procedures.
- Supported veterinarians in disease management and mitigation procedures.
Education
High School Diploma -
Sheridan Technical College
Hollywood, FL01.2012
Skills
- Data Entry and Maintenance
- Customer Account Management
- POS Systems and Ordering Platforms
- Upselling Products and Services
- Corporate Standards
- Document Conversion
- Building Customer Trust and Loyalty
Certification
- ADJUSTER - ALL LINES
Timeline
CSR/PD Clerk/PD & BI Adjuster/EUO Examiner
United Automobile Insurance Company
10.2019 - Current
Event Coordinator/Manager
Ben & Jerry's
09.2018 - 10.2019
Package Handler/Material Handler
FedEx Express
11.2017 - 12.2018
Manager
Your Vital Nutrition
02.2017 - 02.2018
Cook
Clovermint Vegan Cafe & Market
01.2016 - 11.2016
Barista/Manager
Juice Therapy
05.2015 - 02.2017
Rehab Technician/Landscaper Laborer
Animal Recreation & Rehabilitation Center
04.2014 - 02.2015
Kennel Technician
Boulevard Animal Hospital
09.2012 - 01.2014
High School Diploma -
Sheridan Technical College
- ADJUSTER - ALL LINES
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