Deronica Williams

PD/Total Loss Adjuster

1st Source Adjuster Firm

06.2021 - Current

Handle high quantities of BI / PD claims daily (well versed with AUTO/BI claims)
Work closely with policy holder, claimant and select service to ensure a great customer service experience
Determine liability in motor vehicle accidents
Worked property desk claims completing extremely high claim volumes daily during catastrophe season
Worked Total Loss (Mitchell survey, NADA survey)
Determine damages (flood, hail, man-made) and vehicle value
Experienced at Setting up rental services and appointments for estimators
Successfully defused attorney and claimant issues
Practice great customer service skills daily with policyholders and attorneys
Prompt for daily work assignments
Very well organized and detailed, great problem solver and diffuser
Knowledgeable in TWIA claims (coastal)
Professional with the client, staff, and the claimants
Knowledgeable in Food claims process
Willing to travel on very short notice
Very well versed in Insurance Terminology and Verbiage
Corresponds well with legal counsel, determine what the insurance company will pay out
Able to take recorded statements, interview parties involved and report to management if needed
Evaluate all data such as hospital bills, police reports collected, and other important documents
Negotiate settlements and authorize payments
Investigated and closed countless claims (over 300 BI/PD claims assigned at any given time)
Experienced in reimbursement tracking, skip trace, research, and resolving customer problems
Examine flood claims on location and complete file review to settle claim
Proficient in requesting street camera recordings (per guidelines of the company)
Proficient in X1 (Xactimate 28) XA and Symbility.