Bryan John P. Musngi

• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Prepared annual budgets with controls to prevent overages.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Formulated processes to reduce downtime and financial loss.
• Overall, in charge of the whole operations of the company, Chief sales and Marketing architect for the territory.
• Advanced productivity KPIs to achieve key business goals and objectives.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Identified procedure or process changes required to improve performance and productivity.
• Evaluated suppliers to maintain cost controls and improve operations.
• Spearheaded department training to enhance employee performance and boost employee productivity.
• Introduced new methods, practices and systems to reduce turnaround time.

• Communicated and collaborated with stakeholders to achieve division objectives.
• Leading the Clinical and Sales team
• Managing High level Medical Accounts
• Support Business Line Manager and Product Manager with clinical expertise.
• Supervising sales funnel and Clinical marketing
• Manages Accounts (International Company) in Qatar: Philips, Bbraun Avitum, Bbraun, CareFusion, Maquet, Fisher & Paykel, 3D system, Erbe, Natus, Vyaire, American Diagnostic Company, Centrak, Halyard, Micrel Medical, Fluke Biomedical, Raysafe, Accutronic, Create Biotech, Ingenious Medical, Gimmi, Keeler, Bon Optics and Entermed.

• Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Support Business Line Manager and Product Manager with clinical expertise.
• Help define clinical requirements and perform some clinical activities
• Assess and help resolve any clinical issues with existing customers
• Participate in customer visits, Perform on-site demo and/or clinical trainings for customers Attend internal or external meetings related to product
• Act as a role of clinical consultant to Business Line Manager and Product manager.
• Organize clinical trainings for employee
• Prepare onsite demo for visitors to medical practitioners
• Proficient in the use of various medical equipment such as:

Patient Monitor (Cardiac Monitor, e.g. Philips Intellivue, MP)
ECG Machine, Holter ECG machine, Defibrilator, AED, (Philips)
Nicolet Neuro Diagnostics Equipment (EEG, EMG, VIKING, SYNERGY, ICU Monitor)
Electro Surgical Units (Diathermy, ERBE VIO), Water Jet Surgery Machine (Erbe)
Argon Plasma Coagulation Machine (Erbe)
CTG Fetal Monitor Machine (Philips)
ENT Diagnostic Devices (Riester, Keeler, Von Optics)
NGT Consumables (Corpak)
Enteral Access System (Corpak Contak 2)
SIPAP Machines (CareFusion)
High Frequency Ventilators (Carefusion)
Respiratory Diagnostics (CPET CareFusion Jager

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Write training manuals. Train computer users.
  Maintain daily performance of computer systems.
• Respond to email messages for customers seeking help.
• Hardware and Software troubleshooting skills
• Software and application specialist (Outlook, Excel, Word, PowerPoint, ETC)
• Specialist in the use of Blackberry enterprise Server
• Specialist in the use of Windows Active Directory

• Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
• Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
• Updated patient charts with data such as medications to keep records current and support accurate treatments.
• Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
• Monitored patient reactions to drugs and carefully documented findings.
• Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
• Clinical Skills, Bedside Manner, Infection Control, Nursing Skills, Physiological Knowledge, Administering Medication, Medical Teamwork, Multi-tasking, Listening, Verbal Communication, Health Promotion and Maintenance
• knowledgeable in all areas of adult health with excellent skills in assessment, organizational, technical, and prioritization (Medical Triage)

• Administered medications and topic treatments to address patient symptoms.
• Educated patients, families and caregivers about conditions and treatments.
• Administered different therapies and anti rabies medications in line with physician orders and treatment plan.
• Identified Animal Nite and severety conditions by conducting health screenings and reviewing patient histories.
• Performed triage on incoming patients and determined severity of injuries and illnesses.

• Provided Tier 1 IT support to users through desk side support services.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Responded promptly to incoming sales leads and requests for technical support.
• Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and VOIP
• Managed high levels of call flow and responded to technical support needs.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Researched product and issue resolution tactics to address customer concerns.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.

• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Resolved 30 technical support inquiries per day.
• Patiently walked individuals through basic troubleshooting tasks.
• Activated accounts for clients interested in new services.
• Promoted efficiency among departments with prompt resolution of system issues.
• Monitored systems in operation and quickly troubleshoot errors.
• Documented support interactions for future reference.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.