Shaun McNamara
Marysville
Summary
Results-driven Operations Manager experienced in employee training, safety compliance, and process improvement. Enhanced operational efficiency and fostered a culture of safety through hands-on leadership and strategic planning. Progressed from dock worker to various supervisory roles, culminating in current position overseeing operations.
Overview
7
7
years of professional experience
Work History
Operations Manager
Estes Express Lines
Columbus
09.2019 - Current
- rOversee daily operations to ensure efficient service delivery and compliance.
- Supervised daily workflow of employees to maximize productivity and uphold Estes standards.
- Managed staffing needs through recruitment, selection, onboarding, training, and necessary disciplinary actions.
- Coordinate training programs for new employees to enhance operational skills.
- Assess employee development needs and provided feedback on their progress towards meeting goals.
- Facilitate regular safety meetings to promote a culture of safety awareness.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Collaborated with management team on long-term strategic planning
- Improve morale and management communication by employee recognition
- Weekly meetings with dock and jockeys
- Weekly supervisor meetings, covering issues, positive and negative feedback, KPI goals and focus metrics
- Substituted for supervisors during vacations and other leave.
- Worked for Pitt Ohio for 22 years.
- Yard Truck instructor
- Forklift instructor
- Hazmat instructor
- OSHA certified in workplace
- Customer sales calls
- Human Resource Investigations
- Understand and Carry out policy and procedures set forth by Estes
- Customer focused
- Coach, train, counsel, mentor, develop and termination of employees.
- Traveled for work/customer calls and company
- Strong, Independent work ethic
- Truck Rodeo
- Worked all shifts
- Worked for Estes for the past 8 years
- Like Change
- Floor Supervisor
- Operation Manager
- Supervisor trainer
- Set up and implement new computer changes
- Well versed in Sexual Harassment and Sexual misconduct. Courtroom Experience
- Assisted customers in onboarding to ensure a smooth transition
- Linehaul Supervisor
- Hiring Events
Education
Associate of Science - Industrial Management
Indiana State University
Terre Haute, IN06-1998
Skills
- Operations management
- Workflow optimization
- Process improvement
- Performance management
- Staff management
- Team leadership
- Change management
- Strategic planning
- Recruitment strategy
- Employee training
- Onboarding and orientation
- Contract negotiation
- Health and safety compliance
- Safety compliance
- Regulatory compliance
- Risk management
- Budgeting and cost control
- P&L management
- Expense reports
- Inventory management
- Operations oversight
- Production
- Process automation
- Conflict resolution
- Customer relationship management
- Customer retention
- Communication improvements
- Solutions development
- Cost reduction strategies
- Cost reduction
- Emergency response
- MS office
- Systems implementation
- Effective communication
- Cultural awareness
- Delegation
- Unsurpassed work ethic
- Problem solving
- Operations monitoring
- Staff development
- Staff training
- Building and facility management
- Performance management
- Process improvement strategies
- Operations monitoring
- Budgeting and cost control
Languages
Spanish
Limited
Latin
Professional
Timeline
Operations Manager
Estes Express Lines
09.2019 - Current
Associate of Science - Industrial Management
Indiana State University