Leonard Garner

La Grange,NC

Summary

Results-driven Operations Manager with a strong focus on logistics management, performance analysis, and team leadership. Proven track record in optimizing resources and implementing policies to enhance operational efficiency.

Overview

years of professional experience

Work History

Operations Manager

American Expediting

Raleigh, NC

08.2011 - Current

Managed daily operations for logistics and transportation workflows.
Coordinated with teams to streamline delivery processes, resulting in enhanced operational efficiency.
Supervised staff training on safety protocols and operational procedures.
Analyzed performance metrics to identify areas for process improvement.
Developed schedules to optimize resource allocation and meet service demands.
Communicated with clients to address inquiries and resolve service issues.
Facilitated team meetings to discuss goals, challenges, and operational updates.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Streamlined scheduling, training, and inventory control to optimize resource utilization.
Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Built strong operational teams to meet process and production demands.
Oversaw recruitment, selection, onboarding, and training of staff and addressed disciplinary actions.
Monitored and improved efficiency of processes, team performance, and customer service.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Assessed employee development needs and provided feedback on their progress towards meeting goals.
Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Identified deficiencies and performed root-cause analysis to implement effective solutions.
Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Developed and implemented operational procedures to ensure quality standards are met.
Collaborated with management team on long-term strategic planning initiatives for the organization.
Analyzed data from daily reports to identify trends in production performance metrics.
Responded to information requests from superiors, providing specific documentation.
Improved morale and management communication by creating employee recognition and rewards practices.
Connected with clients and developed strategies to achieve sales and customer service goals.
Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
Oversaw financial management, budget management, accounting and payroll activities.
Reviewed existing policies and procedures regularly to identify and implement continuous improvement opportunities.
Measured and reviewed performance via KPIs and metrics.
Performed cost analysis for various projects to determine budget requirements.
Coordinated cross-functional teams to ensure timely delivery of products and services.
Prepared staff work schedules and assigned team members to specific duties.
Delegated work to staff, setting priorities and goals.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Forecasted customer demand to set prices or credit terms for goods or services.

Lead Operations Supervisor

DHL Worldwide Express

Morrisville, NC

06.2006 - 08.2011

Supervised daily operations for efficient package sorting and delivery processes.
Coordinated logistics between departments to enhance workflow efficiency.
Trained staff on safety protocols and operational best practices, enhancing workplace safety compliance.
Managed inventory control to maintain optimal stock levels and availability.
Implemented process improvements that streamlined operations and minimized delays.
Led team meetings to communicate goals, updates, and safety information.
Monitored performance metrics to identify areas for operational enhancement.
Ensured compliance with company policies and industry regulations consistently.
Coordinated with other departments to ensure smooth workflow between teams.
Provided extensive training to newly hired employees and explained corporate policies and processes, helping to educate each on job duties and daily tasks.
Coordinated with supervisor and manager to develop and execute production plans.
Oversaw execution of manufacturing and production plans and resolved potential issues.
Investigated any reported incidents of theft or fraud within the organization.
Created daily production schedules for staff members based on demand.
Oversaw the development of long-term strategies to increase profitability and market share.
Delegated work to staff, setting priorities and goals.
Resolved customer complaints or answered customers' questions.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Issued work schedules, duty assignments and deadlines for office or administrative staff.
Interpreted and explained work procedures and policies to brief staff.
Recruited, interviewed and selected employees to fill vacant roles.

Education

Some College (No Degree) - Business Management

Fayetteville State University

Fayetteville, NC

Skills

Logistics management
Supply chain logistics
Inventory management
Warehouse operations
Operations monitoring
Budget oversight
P&L management
Cost management
Cost reduction strategies
Expense optimization
Resource optimization
Performance analysis
Performance monitoring
Risk management
Regulatory compliance
Safety compliance
Policy implementation
Process improvements
Process improvement strategies
Workflow coordination
Cross-functional coordination
Cross-functional collaboration
Client relationships
Customer relationship management (CRM)
Customer service
Customer loyalty
Business development understanding

Market growth
Market research
Business strategy development
Strategic partnerships
Data analysis
Management information systems
Systems implementation
Project planning and development
Troubleshooting
Problem resolution
Resource coordination
Employee training
Staff development
Workforce training
Employee motivation
Team leadership
Effective communication
Problem-solving
Consultative sales
Client relations
Cost reduction strategies
Warehouse operations
Strategic partnerships
Supply chain logistics
Process improvement strategies
Project planning and development
Workforce training

Timeline