Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Gabrielle Pugh

Atlanta,GA

Summary

Experienced Technical Account Manager with over 3 years of experience delivering exceptional technical support and client relationship management. Proven track record of driving customer success by facilitating effective integration and utilizing technical solutions tailored to client needs. Expertise in bridging the gap between technical teams and customers, ensuring clear communication and a deep understanding of product capabilities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technical Support Representative

AT&T- Ericsson
06.2022 - Current
  • Worked closely with clients to understand their business challenges and designed customized technical solutions to enhance operational efficiency.
  • Led the onboarding process for new clients, including training sessions and technical documentation, ensuring a smooth transition and effective use of product features.
  • Utilized Salesforce to maintain and analyze client history, facilitating personalized interactions and strategic account management.
  • Earned the 2024 Q4 Sales Excellence Award, achieving top sales performance within the region.

Sales Associate

CarMax
08.2019 - 05.2022
  • Facilitated the entire customer journey, from initial vehicle appraisal or purchase consultation through test drives and financing applications, ensuring a seamless and personalized experience.
  • Consulted with clients, leveraging in-depth knowledge of CarMax's extensive inventory, to identify and recommend vehicles perfectly aligned with their individual needs and preferences.
  • Managed over 100 outbound calls a day while generating new sales leads to achieve and exceed monthly sales goals.

Education

Associate of Science - Information And Communication Technology

Georgia Gwinnett College
Lawrenceville, GA
12-2021

Skills

  • Lead Generation
  • Problem-solving
  • Salesforce
  • Teamwork
  • Product Knowledge
  • Microsoft PowerPoint

Certification

  • CompTIA Security+
  • Salesforce Associate

Timeline

Technical Support Representative

AT&T- Ericsson
06.2022 - Current

Sales Associate

CarMax
08.2019 - 05.2022

Associate of Science - Information And Communication Technology

Georgia Gwinnett College

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Gabrielle Pugh