Summary
Overview
Work History
Education
Skills
Timeline
Generic

Korica Mitcheam

Montgomery,AL

Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Overview

16
16
years of professional experience

Work History

Technical Support Representative

Continuum
08.2022 - Current
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Supervisor

Transworld Systems Inc.
09.2017 - 02.2022
  • Provided ongoing training to address staff needs.
  • Coached and mentored 22+ staff members through constructive feedback to develop long-term career goals.
  • Conducted employee evaluations and reviews.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.

Food Preparer

Morrison Café
12.2015 - 09.2017
  • Prepared, assembled and set-up food items safely, efficiently and according to public health standards, standard recipes and customer specifications.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Re-stocked, organized and arranged service and food stations.
  • Monitored and recorded temperatures of food, storage and service areas to maintain established, regulatory guidelines.
  • Worked in fast-paced, ever-changing environment.

Customer Service Representative

NCO Collection Agency
03.2008 - 07.2011
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.

Education

Some College (No Degree) -

Alabama State University
Montgomery, AL

High School Diploma -

George Washington Carver High School
Montgomery, AL
05.1993

Skills

  • Processes and procedures
  • Goal-oriented
  • Key accounts and territory management
  • Lead generation
  • Issue and conflict resolution
  • Organizational skills
  • Team management
  • Multitasking
  • Team building
  • Supervision
  • Clerical
  • Remote Technical Support

Timeline

Technical Support Representative

Continuum
08.2022 - Current

Supervisor

Transworld Systems Inc.
09.2017 - 02.2022

Food Preparer

Morrison Café
12.2015 - 09.2017

Customer Service Representative

NCO Collection Agency
03.2008 - 07.2011

Some College (No Degree) -

Alabama State University

High School Diploma -

George Washington Carver High School

Similar Profiles

CREATE PROFILE
Korica Mitcheam