Hannah Miner
Lenexa,KS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level Service Representative position to help launch career while achieving company goals.
Overview
10
10
years of professional experience
Work History
Care Facilitator
Mental Health Services
Olathe, KS
06.2023 - Current
- Conducted assessments of clients to determine their needs and eligibility for services.
- Collaborated with clinical and administrative staff to meet patient needs.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Counseled individuals on personal issues such as relationships, substance abuse, grief counseling.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Collaborated with multidisciplinary teams to develop individualized care plans for clients.
- Participated in staff meetings to discuss best practices for providing quality care.
- Facilitated group therapy sessions focusing on topics such as anger management, stress reduction, communication skills, and relapse prevention.
- Organized recreational activities for clients aimed at promoting physical health and emotional well-being.
- Provided crisis intervention services in emergency situations.
Patient Account Representative
Truman Medical Center- Hospital Hill
Kansas City, MO
07.2020 - 12.2021
- Communicated frequently with healthcare providers regarding payment status updates on their claims submitted.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Generated reports using proprietary software programs to analyze trends in patient accounts receivable balances.
- Reached out to patients once insurance was billed in order to obtain payments due.
- Contacted insurance companies to check status of claim payments.
- Recorded information about status of collection efforts.
- Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
- Worked closely with insurance companies to obtain authorization for services rendered.
Waitress Trainer
Texas Roadhouse
Liberal, MO
06.2014 - 07.2021
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Selected and assigned instructors to conduct training.
- Conducted refresher courses for experienced waiters on updated menu items and recipes.
- Explained various techniques used in handling large groups of customers efficiently.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Conducted role play activities to illustrate appropriate behavior when dealing with difficult customers.
- Provided guidance to new waiters in learning the menu items and their ingredients.
- Maintained accurate records of trainees' progress throughout the training program.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
Education
High School Diploma -
Smithville High School
Smithville, MO05.2016
Some College (No Degree) - Respiratory Therapy
Northwest Missouri State University
Maryville, MOSome College (No Degree) - Respiratory Therapy
Johnson County Community College
Overland Park, KSSkills
- Knowledge of Community Services and Programs
- Database Search and Data Entry Skills
- Providing Information and Resources
- Patient Needs Assessment and Referral
Timeline
Care Facilitator
Mental Health Services
06.2023 - Current
Patient Account Representative
Truman Medical Center- Hospital Hill
07.2020 - 12.2021
Waitress Trainer
Texas Roadhouse
06.2014 - 07.2021
High School Diploma -
Smithville High School
Some College (No Degree) - Respiratory Therapy
Northwest Missouri State University
Some College (No Degree) - Respiratory Therapy
Johnson County Community College
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