Summary
Work History
Education
Skills
Timeline
Generic

Trina Q. Jackson

Belton,SC

Summary

Loss Mitigation Specialist proficient in advising borrowers during foreclosure risk. Astute and insightful with effective communication and skill for advising customers in loss mitigation solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Loss Mitigation Specialist

Truist Bank (formerly BB&T)
Greenville, SC
09.2011 - Current
  • Order and review appraisals or broker price opinions.
  • Remain updated with latest information related to mortgage products and services being offered.
  • Receive and review borrower response packages.
  • Analyze credit, income, compliance, title documents and appraisals during underwriting process.
  • Discuss and process property liquidation options.
  • Discuss and process retention options.
  • Evaluate debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions.
  • Assess borrowers' financial data to determine loan suitability.
  • Assist with short sales and deed in lieu processes.
  • Obtain copies of borrowers' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Assessed aging accounts and initiated collection strategies based on conditions.

Student Account Coordinator

Virgina College
Greenville, SC
06.2009 - 09.2011
  • Worked with students to create debt repayment plan based on current financial condition.
  • Advised students of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
  • Contacted students with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Monitored student accounts to ensure financial aid was correctly applied.
  • Assisted with financial counseling of new students.
  • Carried out day-day-day duties accurately and efficiently.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Generated and mailed monthly invoices for student accounts collection

Loss Prevention Specialist

Ford Motor Credit
Greenville, SC
2001.09 - 2009.06
  • Managed portfolio of accounts from 45 - 90 days delinquent
  • Contacted clients to negotiate monetary arrangements to remedy collections needs via phone and email communication.
  • Recommended available solutions to bring accounts current or suggested alternative options to obtain monetary funding when unusual circumstances arose.
  • Completed trouble shoooting steps to determine alternative means of contact of clients when normal avenues prove to be unsuccessful.
  • Rendered sound treatment with decisions when an agreement could not be made between the client and company, up to and including recovery ocf collateral.

Education

Associate of Arts - Business Administration

Anderson University
Anderson, SC

Skills

  • Payment Schedule Computation
  • Loan Processing Coordination
  • Complaint Handling
  • LexisNexis Software
  • Product Education
  • Problem Solving
  • Credit History Review
  • Oral and Written Comprehension
  • Data Entry
  • Verbal and Written Communication
  • Customer Service
  • Analytical and Critical Thinking

Timeline

Loss Mitigation Specialist

Truist Bank (formerly BB&T)
09.2011 - Current

Student Account Coordinator

Virgina College
06.2009 - 09.2011

Associate of Arts - Business Administration

Anderson University

Loss Prevention Specialist

Ford Motor Credit
2001.09 - 2009.06

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Trina Q. Jackson