Elizabeth Gorsline

• Support servers, food runners, and bussers with keeping dining area ready for every guest daily.
• Work with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Take reservations and to-go orders by phone, answer customer questions, and inform of accurate wait times.
• Train new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Was assigned to put together a spreadsheet of 500+ people in the industry to use as guide for accomodations regarding reservations.

Coached girls ages 14-16, teaching them lessons about skill, technique, and the role and responsibility of being a teammate. 

Helped build practice plans, bring attention to the club through social media, and worked with other coaches to schedule practices and tournaments.

• Assisted in organizing and maintaining research materials and files
• Communicated effectively with team members and clients to gather information and provide updates
• Coordinated and scheduled appointments, meetings, and conference calls, sitting in on all. 
• Conducted research over the phone regarding the companies many car dealerships, evaluating their success in customer service.
• Travelled to over 15 dealerships to meet with employees and customers, assessing the effectiveness of staff to customer needs.

• Provided leadership and guidance to a team of student workers in a fastpaced environment
• Trained new student workers on job responsibilities and company policies and company goals
• Fundraised, researched, and provided two companies with plans for future success in their new endeavors, whether that be related to social media, budgeting, fundraising, or targeting a particular audience.
• Presented our final findings to the clients/companies that hired us and followed along as they continued with their next steps.
• Worked with clients daily in order to gadge what their needs were. 

• East Lansing, Michigan, United States
• Worked with children aged 1-6.
• Facilitated small group activities and provided individualized attention to students
• Assisted lead teacher in creating lesson plans and instructional materials
• Managed classroom behavior and maintained a positive and safe learning environment

• Gained the ability to efficiently follow recipes and portion control guidelines to ensure consistent meal preparation.
• Collaborated with co-workers to successfully run the kitchen and deliever meals.

• Greeted customers and provided friendly and efficient service
• Maintained knowledge of store products and promotions to assist customers with their purchases
• Accurately counted and handled cash, credit, and debit transactions
• Managed inventory by restocking shelves and organizing products

• Greeted and seated customers promptly, providing quality and personable customer service and ensuring a positive dining experience
• Maintained cleanliness and organization of dining area, restocked supplies, and assisted with opening and closing duties