Christine Johannes
Asheville,NC
Summary
Key Skills
- Excellent communication skills
- Organized and detail-oriented
- Exceptional trainer and multi-tasker
- Amiable, reliable, efficient
- Salesforce, Asana, Jira, G-Suite, Zendesk, Hubspot, Churnzero, Freshworks
Overview
9
9
years of professional experience
Work History
Implementation Specialist
Olo
02.2024 - 09.2024
- Ensured successful and efficient configuration of the payment processing system for 5+ clients per week.
- Utilized 15+ years of restaurant experience to provide strategic implementation solutions.
- Assisted clients in streamlined payment processing by monitoring payment failures.
Implementation Specialist
Subsplash
04.2023 - 02.2024
- Provided an exceptional implementation journey of 80+ clients while tracking the various timelines of each client
- Prepared clients for software adoption and provided necessary support to clients as a knowledge expert
- Worked cross-functionally between the sales team, support team, engineering team and success team to improve the client experience and ensure client retention
Client Success Manager
Kajabi
06.2021 - 08.2022
- Worked individually with entrepreneurs to build their websites and ensure client profitability.
- Became a product expert in order to host weekly webinars for client Q&A and to promote product value
- Assisted in the design of new product features by providing client feedback in weekly product meetings
Client Success Manager
Wunder Capital
07.2018 - 06.2020
- Managed all communication from both borrowers and investors in a fast-paced startup environment
- Oversaw investments and verified investor accreditation
- Headed all disbursement onboarding and implementation with borrowers post-contracting
Client Success Manager
CampMinder
03.2016 - 07.2018
- Established a trusted advisor relationship with clients by advocating for their success
- Managed and implemented the use of key metrics such as NPS
- Acted as a liaison cross-departmentally
- Responded to tech support tickets
Education
Bachelor of Science - Business Administration
California Polytechnic State University
San Luis Obispo, CA06.2010
Timeline
Implementation Specialist
Olo
02.2024 - 09.2024
Implementation Specialist
Subsplash
04.2023 - 02.2024
Client Success Manager
Kajabi
06.2021 - 08.2022
Client Success Manager
Wunder Capital
07.2018 - 06.2020
Client Success Manager
CampMinder
03.2016 - 07.2018
Bachelor of Science - Business Administration
California Polytechnic State University
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