Jasmine Murchison
Louisville,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Direct Support Professional/Owner
Exceptional New Beginnings LLC
02.2022 - Current
- Administered medication as directed by physician.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and family members on relevant topics to support independent living.
Customer Service Representative
Walmart
03.2018 - 02.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Teleperformance USA
06.2015 - 09.2017
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Hallandale High School
Hallandale Beach, FL05.2008
Skills
- Progress Documentation
- Appointment Scheduling
- Client Documentation
- Direct Patient Care
- Transportation
- Care Plan Assessment
- Medication Administration
- First aid and CPR
- Complaint Resolution
- Report Generation
Timeline
Direct Support Professional/Owner
Exceptional New Beginnings LLC
02.2022 - Current
Customer Service Representative
Walmart
03.2018 - 02.2021
Customer Service Representative
Teleperformance USA
06.2015 - 09.2017
High School Diploma -
Hallandale High School
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