Kiara Krieger
Grand BLanc ,MI
Summary
A dynamic leader with proven team leadership and customer service expertise, Honed at Rollhaven Skate Center. Excelled in enhancing employee skills and customer satisfaction, demonstrating exceptional decision-making and verbal communication. Achieved significant operational efficiency and service delivery improvements, leveraging strengths in task delegation and performance evaluations.
Overview
8
8
years of professional experience
Work History
Manager
Rollhaven Skate Center
11.2019 - Current
- Implemented training programs for enhanced employee skills.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Conducted performance evaluations to identify areas for employee growth.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Associate
Dort Hwy Dispo
03.2024 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Team Leader
Magoos Pet Outlet
10.2018 - 12.2019
- Conducted thorough market research to guide strategic decisions and maintain competitive advantage.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Shift Leader
Burger King
09.2016 - 09.2018
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Education
High School Diploma -
Grand Blanc High School
12500 Holly Rd05-2018
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Task delegation
- Shift scheduling
- Performance evaluations
- Emergency response
Timeline
Sales Associate
Dort Hwy Dispo
03.2024 - 07.2024
Manager
Rollhaven Skate Center
11.2019 - Current
Team Leader
Magoos Pet Outlet
10.2018 - 12.2019
Shift Leader
Burger King
09.2016 - 09.2018
High School Diploma -
Grand Blanc High School
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