Alexandrja Washburn
Sales Associate
Tulsa,OK
Summary
Experienced Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manages sales tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Third Key Holder
Hollywood Feed
Tulsa, OK
06.2021 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Opened and/or closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Trained and mentored new employees.
- Used weekly financial data to analyze company growth and optimize operational strategies.
- Provided sales feedback to management to address concerns in sales reports.
Membership Services Associate
Sam’s Club
Tulsa, OK
01.2020 - 06.2021
- Supported new members by facilitating connections with established participants and smooth integration into activities.
- Assisted prospective and established members in person or by telephone.
- Cross-trained and backed up other cashiers.
- Effective liaison between customers and internal departments.
- Bolstered customer retention by creating and offering unique discount options for membership upgrades.
- Facilitated inter-departmental communication to effectively provide customer support.
- Trained staff on operating procedures and company services.
Customer Service Cashier
Lowe’s
Claremore, OK
08.2019 - 12.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Used POS system to enter orders, process payments and issue receipts.
Closing Cashier
Caseys's General Stores
Glenpool, OK
03.2019 - 08.2019
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Ketchum High School
Ketchum, OK 08.2014 - 05.2018
Skills
Point of sale operation
Exceptional customer service
Professional demeanor
Client Service
Multi-tasking strength
Problem-solving skills
Timeline
Third Key Holder
Hollywood Feed
06.2021 - Current
Membership Services Associate
Sam’s Club
01.2020 - 06.2021
Customer Service Cashier
Lowe’s
08.2019 - 12.2020
Closing Cashier
Caseys's General Stores
03.2019 - 08.2019
High School Diploma -
Ketchum High School
08.2014 - 05.2018