Kelli Marceaux
Baytown,TX
Summary
Responsible Sales Associate and Sales Key Holder with 13 years of hands-on experience providing quality customer service in retail settings. Strong communicator possessing excellent problem-solving and multitasking abilities. Punctual individual comfortable standing and lifting up to 25 pounds.
Overview
6
6
years of professional experience
Work History
Sales Associate/Key Holder
Dollar General Store
Baytown, TX
01.2020 - 04.2020
- Operated POS system to total purchases and receive and process cash and credit payments.
- Completed opening and closing tasks by cashing out registers, inspecting security and alarm systems, preparing bank deposits and delegating daily tasks to employees.
- Constructed cardboard and window merchandise displays, organized shelves and racks and maintained clean sales floor to promote visually appealing shopping environment.
- Directed customers to correct store locations.
- Trained and mentored new employees.
- Counted out cash drawers and balanced totals.
- Accepted and processed customer returns.
- Processed cash, credit, debit and check payments.
- Received and counted money.
- Opened inventory boxes and restocked shelves.
- Broke down boxes and disposed of trash.
- Completed store opening and closing procedures.
- Rotated stock according to dates and protocols.
- Improved customer service by projecting friendly and knowledgeable attitude.
Cashier
JJ's Chevron
Dayton, TX
01.2012 - 04.2018
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts and ordered merchandise.
- Maintained cash drawer of $150.00 or more per shift.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Collected and authorized payments of guests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked extra shifts to meet business needs.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Greeted numerous customers per day.
- Lifted up to 25 pounds at once.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Set up new sales displays each week.
- Learned duties for various positions and provided backup at key times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
Education
GED -
Cathedral High School
Natchez, MS06.2001
Skills
- Cash Handling and Reconciliation
- Delegation and Supervision
- Financial Recordkeeping
- Merchandise Promotion and Display
- Computer Proficiency
- Retail Operations
- Flexible Work Schedule
- Shelving
- Basic Mathematics
- Willingness to Learn
- POS Terminal Operation
- 13 years experience in retail sales
- Point of sale operation
Timeline
Sales Associate/Key Holder
Dollar General Store
01.2020 - 04.2020
Cashier
JJ's Chevron
01.2012 - 04.2018
GED -
Cathedral High School