Tom Paul Nettikkadan

Strategic Leadership

• Drove the development and execution of a technical product roadmap for CI/CD pipelines and release management tools, aligning engineering priorities with business objectives to enhance developer efficiency and product delivery timelines.
• Designed and implemented a scalable and automated release management framework for Operative's SaaS product lines, reducing deployment errors by 30%.
• Spearheaded the transition to a bi-weekly release cadence, balancing agility with process rigor, ensuring high-quality software delivery.

Technical Expertise

• Implemented CI/CD pipelines integrated with automated testing and monitoring tools, significantly accelerating release readiness while maintaining stability.
• Championed customer-specific tenant validation, establishing a comprehensive go/no-go process with defined criteria for production deployments.

Process Optimization

• Established a centralized incident management process for customer support, ensuring faster response times and improved ticket resolution rates by 25%.
• Introduced a system to track deployment health post-release, enabling proactive issue identification and resolution across cloud-hosted environments.

Release Enablement

• Led enablement workshops for cross-functional teams, building alignment on the release process and ensuring adoption of best practices.

• Strategic Roadmap Alignment: Prioritized and executed high-impact product roadmap initiatives by aligning product engineering efforts with business objectives and technical feasibility; facilitated quarterly PI planning to drive cross-functional consensus.
• Process Optimization: Revamped testing workflows and adoption tracking systems, reducing defect escape rates by 25% and boosting customer satisfaction.
• Customer and Stakeholder Management: Acted as the primary liaison between testing teams and customers, ensuring clear communication, expectation management, and timely issue resolution.
• Release Management: Transitioned the organization to a bi-weekly release cadence, balancing agility with platform stability and integrating customer feedback for continuous improvement.
• Metrics-Driven Leadership: Designed dashboards to track deployment KPIs, enabling data-driven decision-making and fostering alignment across product, engineering, and testing teams.

• Roadmap Execution: Collaborated with cross-functional teams to deliver product enhancements aligned with customer needs and business priorities, driving successful feature launches.
• Requirements Management: Defined and documented clear product requirements, facilitating seamless handoffs between product, engineering, and QA teams.
• Customer Advocacy: Partnered with customer support teams to analyze feedback and implement product improvements, enhancing user experience and satisfaction.
• Process Improvements: Introduced scalable processes for backlog grooming and prioritization, reducing lead time for high-priority features.
• Stakeholder Collaboration: Maintained strong relationships with internal and external stakeholders, ensuring alignment on product vision and execution.

• Agile Transformation & Cloud Migration: Led engineering teams through agile adoption and transitioned legacy systems to AWS with a microservices architecture for improved scalability and reliability.
• Team Leadership: Managed cross-functional teams, streamlining CI/CD pipelines and fostering skill development to enhance delivery efficiency.
• Technical Innovation: Partnered with product teams to implement cloud-native solutions, boosting platform performance and reducing operational overhead.

• Cross-Functional Collaboration & Quality Assurance: Facilitated cross-functional collaboration between New York and India teams, mentored junior engineers on testing best practices, and ensured rigorous testing to improve software performance, scalability, and resilience.

• Software Development & Quality Assurance: Developed scalable solutions, implemented test automation strategies, and mentored team members to enhance software quality and functionality.