Shauntell Kelley
Houston,TX
Summary
Strategic and data-driven product leader with 12 years of software product management experience, including senior leadership roles. Demonstrated expertise in delivering innovative solutions in healthcare and life sciences, leveraging AI/ML technologies, and driving cross-functional collaboration for measurable outcomes. Skilled at aligning product strategies with organizational goals to increase efficiency, enhance customer satisfaction, and achieve business impact. Recognized for leading end-to-end product development and generating over $1M in incremental revenue. Results-focused product strategist with a track record of aligning product portfolios with business goals and market demands. Collaborative leadership style fosters team synergy and adaptability to dynamic market conditions. Expertise in market analysis and strategic planning ensures impactful product lifecycle management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director of Product & Strategy
IQVIA
04.2024 - Current
- Spearhead product roadmaps, ensuring alignment with organizational goals and market differentiation through innovative AI/ML technologies
- Collaborate with engineering, design, and medical teams to optimize product features, enhancing user experience and driving customer satisfaction
- Establish and track KPIs to measure product performance, ensuring alignment with business objectives
- Partner with Sales and Marketing to gather customer feedback, leveraging insights to inform feature updates and pilot new products with select clients
- Delivered strategic initiatives resulting in $1M+ revenue growth by identifying and addressing competitive gaps
Associate Offering Management Director
IQVIA
04.2021 - 04.2024
- Successfully launched user-centered products and integrations, driving adoption and customer satisfaction across the life sciences domain
- Defined and prioritized product roadmaps to align with business outcomes, driving a 20% increase in quarterly sales profit
- Conducted risk analyses and developed mitigation strategies, reducing reporting inaccuracies and enhancing data reliability
Product Manager
IQVIA
08.2014 - 04.2021
- Led cross-functional collaboration with engineering, marketing, and support teams to launch customer-focused features that increased retention by 15%
- Implemented agile development processes, enabling faster delivery of product updates and reducing time to market by 20%
- Directed data-driven initiatives to optimize internal workflows, resulting in cost savings and improved service quality
Director of Operations
Healthcare Businesswomen’s Association
04.2019 - 04.2020
- Enhanced operational efficiency through process design and automation, driving member engagement and retention
- Established metrics to evaluate organizational performance, aligning strategies with key business objectives
Project Manager
Ensocare
07.2012 - 08.2014
- Led the full lifecycle of healthcare software implementation projects, ensuring on-time delivery and client satisfaction
- Partnered with stakeholders to identify opportunities for innovation, streamlining workflows and reducing costs
Education
Bachelor of Science - Healthcare Business Management
Bellevue University
Bellevue, NE05.2014
Skills
- Product Strategy & Roadmap Development
- AI/ML Integration for Product Optimization
- Cross-Functional Collaboration
- Customer Feedback & Voice of the Customer
- Metrics Development & KPI Tracking
- Agile Product Development Practices
- Life Sciences & Medical Device Industry Expertise
- Data-Driven Decision-Making
- Product vision
- Customer insight
- Data-driven decision making
- Cross functional leadership
Accomplishments
- Delivered multiple end-to-end product launches, leveraging agile methodologies to reduce time-to-market.
- Successfully implemented customer-centric product updates, enhancing usability and increasing retention by 15%.
- Built and maintained a scalable set of KPIs, aligning product performance metrics with organizational objectives.
- Guided data consolidation efforts, supporting mergers and acquisitions that expanded market share and boosted revenue.
Certification
- Ethics in the Age of Generative AI
- Marquis Who's Who Honored Listee
- Six Sigma Black Belt
- Aha! Product Management Professional Certificate
- Product Management: Building a Product Strategy
- Technical Product Management
- Lean Awareness
2019 Everest Award
Everest Award Recipient
Awarded by Healthcare Businesswomen's Association
Date: 2019
- Recognition: Honored for a significant accomplishment that exceeded expectations and was previously deemed impossible.
- Excellence: Demonstrated exceptional professionalism, positivity, and integrity in all tasks.
- Dedication: Went above and beyond to improve the HBA, showing a strong commitment to helping others.
- Achievement: Overcame a significant challenge and/or made a personal sacrifice to ensure the successful execution of an initiative, program, or project.
Timeline
Director of Product & Strategy
IQVIA
04.2024 - Current
Associate Offering Management Director
IQVIA
04.2021 - 04.2024
Director of Operations
Healthcare Businesswomen’s Association
04.2019 - 04.2020
Product Manager
IQVIA
08.2014 - 04.2021
Project Manager
Ensocare
07.2012 - 08.2014
Bachelor of Science - Healthcare Business Management
Bellevue University
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