Judith Trego-Wiest
Birdsboro,PA
Summary
Knowledgeable Guest Service Representative experienced in busy hospital settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at keeping compassionate service with experience defusing tense situations. Focused on surpassing team goals and working as a team.
Overview
20
20
years of professional experience
Work History
Guest Service Representative
Reading Hospital
Reading, PA
12.2013 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and trust.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collaborated with team members to handle any special needs of visitors.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Arranged for transportation to and from appointments.
- Proficient in Medical abbreviations and Terminology.
Print Production Manager
Advanced Imaging
Pottstown, PA
03.1993 - 04.2005
- Anticipated and addressed production problems, material shortages, equipment malfunctions and unavoidable delays.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Evaluated production schedules and orders to arrange required materials and plan staffing needs.
- Managed personnel by implementing company policies, procedures, work rules and disciplinary action.
Education
GED -
Bitburg American High School
Bitburg AFB, Germany06.1976
Skills
- Problem Anticipation and Resolution
- Clear Communication
- Originality and Creativity
- Medical Terminology and Understanding
- Emergency Room Greet Desk
- Ability to remain professional and deescalate high stress situations in medical setting
- Remain compassionate in volatile situations
Timeline
Guest Service Representative
Reading Hospital
12.2013 - Current
Print Production Manager
Advanced Imaging
03.1993 - 04.2005
GED -
Bitburg American High School