Sofia Aguilar
Dana Point,CA
Summary
Friendly and polished costumer service representative brings proven experience in difficult environments. Expertly provides individualized guest service and manages VIP requests. Versed in coordinating reservations, updating accounts and promoting customer satisfaction.
Overview
4
4
years of professional experience
Work History
Guest Service Representative
Target
Mission Viejo, CA
05.2020 - Current
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Barista
Target
Mission Viejo, CA
01.2020 - Current
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Created original artwork for specials board display daily.
- Complied with standards for merchandising, stocking and storing product.
- Controlled line and crowd with quick, efficient service.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Prioritized drink requests while managing interruptions.
- Trained new employees in groups and in one-on-one scenarios.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
Internship Student
Farmers Insurance Agency
Laguna Hills, CA
08.2018 - 12.2018
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Delivered clerical support by handling range of routine and special requirements.
- Sorted and organized files, spreadsheets and reports.
- Answered incoming telephone calls, took down messages and provided information.
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Completed range of simultaneous job tasks to support professor's academic, research and operational needs.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Analyzed problems, identified solutions and made decisions.
Internship Student
Pactronics
Irvine, CA
06.2015 - 08.2015
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Delivered clerical support by handling range of routine and special requirements.
- Sorted and organized files, spreadsheets and reports.
- Answered incoming telephone calls, took down messages and provided information.
- Interacted with customers by phone, email or in-person to provide information.
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Analyzed problems, identified solutions and made decisions.
- Developed business, financial and analytical skills needed for career.
- Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
- Upheld office schedule and calendar to coordinate workflow and meetings.
- Maintained organized inventory by checking stock to determine supply levels, expediting orders and delivering materials to work stations.
- Restocked office supplies and retrieved files for staff.
Education
Interior Design
Irvine Valley College
Irvine, CAHigh School Diploma -
Laguna Hills High School
Laguna Hills, CA06.2019
Skills
- Special Events Tickets
- Interpretation and Translation Services
- Package Shipping
- Mail Receiving and Delivery
- Clear Communication
- Item Pickup and Delivery
- Meeting Organization
- Calendar and Scheduling Software
- Problem Anticipation and Resolution
- Office Support
- Originality and Creativity
Languages
Spanish
Native or Bilingual
Timeline
Guest Service Representative
Target
05.2020 - Current
Barista
Target
01.2020 - Current
Internship Student
Farmers Insurance Agency
08.2018 - 12.2018
Internship Student
Pactronics
06.2015 - 08.2015
Interior Design
Irvine Valley College
High School Diploma -
Laguna Hills High School