Samir Nassar
Las Vegas,NV
Summary
Reliable Lead Representative brings strong background in gambling operations and customer service. Attentive, hardworking and detail-oriented in face of challenging daily assignments. Goes above and beyond to help each customer.
Fluent in Romanian/Arabic as well as English
Motivated gambling industry worker with great people skills and time management abilities. Learns new assignments quickly and always follows gaming commission rules. Dependable, results-driven and cross-trained in multiple positions.
Overview
8
8
years of professional experience
Work History
Dispatch Manager
S.K.L.V Transit LLC
Las Vegas, Nevada
10.2020 - 02.2022
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Responded to over 150 daily caller requests with information about assistance and timeframes
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals
Lead Concierge
Rennaissance Las Vegas Hotel
Las Vegas, NV
02.2019 - 03.2020
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Arranged for transportation to and from airport, train station and events for visitors.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Saved $30,000 by implementing cost-saving initiatives that addressed long-standing problems
Dispatcher Office Assistant
VIP Express Transporation LLC
Las Vegas, NV
11.2018 - 01.2019
- Directed dispatching, routing and tracking of 50 fleet vehicles.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 150 daily calls.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Went 150 days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
Total Rewards Lead Representative
Caesars Palace Hotel And Casino
Las Vegas, NV
10.2017 - 11.2018
- Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
- Explained game instructions and rules to customers.
- Monitored customers and searched for violations of gaming regulations and casino policies.
- Informed security personnel and supervisors of problems, violations or irregularities.
- Interacted with casino customers by answering questions, addressing concerns and handling escalations.
- Maintained familiarity with games and with strategies or tricks used by cheaters.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Assistant Sales Manager
Vercini
Las Vegas, NV
01.2015 - 08.2017
- Completed store opening and closing procedures by counting drawers and managing security.
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Hired, trained and motivated sales and marketing professionals.
- Researched new products and services to drive revenue and support short- and long-term strategies.
Level 3 Associate
In-N-Out Burger
Las Vegas , NV
01.2013 - 12.2014
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Resolved problems with orders quickly and offered refund or replacement.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Upsold products and services to increase company revenue 25% beyond targets
Education
High School Diploma -
Liberty High School
Las Vegas, NV08.2014
Skills
- Celebrity Guest Support
- Event and Party Planning
- Sightseeing Tours
- Exotic Service Request Handling
- Special Events Tickets
- Reservations Management
- Luggage Handling
- Nightlife Recommendations
- Dining Recommendations
- Guest services management
- Attention to Detail
- Analytical and Critical Thinking
- Excellent Communication
- Teamwork and Collaboration
- Time Management
- Operational Records Review
Languages
English
Native or Bilingual
Romanian
Full Professional
Arabic
Full Professional
Timeline
Dispatch Manager
S.K.L.V Transit LLC
10.2020 - 02.2022
Lead Concierge
Rennaissance Las Vegas Hotel
02.2019 - 03.2020
Dispatcher Office Assistant
VIP Express Transporation LLC
11.2018 - 01.2019
Total Rewards Lead Representative
Caesars Palace Hotel And Casino
10.2017 - 11.2018
Assistant Sales Manager
Vercini
01.2015 - 08.2017
Level 3 Associate
In-N-Out Burger
01.2013 - 12.2014
High School Diploma -
Liberty High School