Hi, I’m
Amie Ramirez
Newport News,VA
Summary
- Skilled and dedicated with experience in coordinating, planning, and supporting daily operational and administrative functions. Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.
Overview
16
years of professional experience
Work History
Family DollarMemphis, TN
Store Manager
09.2022 - 08.2024
Job overview
- Provide leadership, sales management and customer service in all aspect of managing
- Responsible for building strong teams to support the communities we serve.
- Drive results of business operations
- Leading/Development of Store Associates
- Driving Sales
- Leading Great Customer Service
- Asset Management
- Close Community Partnership
- Bring relevant solution to the business
Foot LockerMemphis, TN
Assistant Manager
01.2019 - 09.2022
Job overview
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Reviewed sales and gross profit report to assess company efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strong working relationships with staff, fostering a positive work environment.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Increased sales through effective merchandising strategies and targeted promotions.
Nike WarehouseMemphis, TN
Warehouse Shipping Lead
01.2013 - 08.2019
Job overview
- Streamlined shipping operations for faster order fulfillment and better customer satisfaction.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Managed a team of warehouse associates, delegating tasks to maximize productivity.
- Balanced loads and secured items for safe and damage-free transport to destinations.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Assisted with regular cycle counts and large-scale inventory audits to maintain accurate records.
- Completed fast loading and unloading of trucks carrying freight and materials.
- Optimized warehouse layout for efficient picking and packing of orders, resulting in smoother workflow.
- Trained new employees on warehouse procedures, ensuring consistency in performance across the team.
Tower LoanIndianola, MS
Customer Service Representative
08.2008 - 12.2012
Job overview
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Tracked customer service cases and updated service software with customer information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new personnel regarding company operations, policies and services.
Education
Mississippi Delta Community CollegeMoorhead, MS
Associate Of Applied Business from Hospitality
12.2010
Skills
Celebrity Guest Support
Corporate Branding
Mail and packages
Training and mentoring
Transportation Coordination
Administrative Support
Event Planning
Guest accommodations
Inventory Oversight
Cash Handling
Timeline
Store Manager
Family Dollar
09.2022 - 08.2024
Assistant Manager
Foot Locker
01.2019 - 09.2022
Warehouse Shipping Lead
Nike Warehouse
01.2013 - 08.2019
Customer Service Representative
Tower Loan
08.2008 - 12.2012
Mississippi Delta Community College
Associate Of Applied Business from Hospitality