Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alivia Somerville

Chicago,IL

Summary

Self-motivated and highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Reliable and enthusiastic with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.

Overview

2
2
years of professional experience

Work History

Guest Service Representative

Millennium Park Ice Rink
Chicago, IL
11.2021 - 03.2023
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Welcomed large volume of guests and improved overall customer service.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Greeted and assisted guests with variety of inquiries, promoting service standards.
  • Handled payment processing and provided customers with receipts and proper bills and change.

Stock Associate

Jewel Osco
Chicago, IL
06.2022 - 10.2022
  • Communicated with customers to answer questions.
  • Followed instructions to properly arrange merchandise items.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Assessed floor displays to restock merchandise.
  • Loaded and unloaded delivery vehicles to maintain inventory.
  • Updated pricing and sales signs to promote merchandise.

Cashier

Walmart
Chicago, IL
11.2020 - 09.2021
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.

Education

High School Diploma -

Pedro Albizu Campos High School
Chicago, IL
01.2019

Skills

  • Event Information Management
  • Information Confidentiality
  • Food and Beverage Area Setup
  • Verbal and Written Communication
  • Computer Skills
  • Customer Service
  • Issue Resolution
  • Problem Anticipation and Resolution
  • Clear Communication

Timeline

Stock Associate

Jewel Osco
06.2022 - 10.2022

Guest Service Representative

Millennium Park Ice Rink
11.2021 - 03.2023

Cashier

Walmart
11.2020 - 09.2021

High School Diploma -

Pedro Albizu Campos High School

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