Norton
South Gate ,CA
2
Languages
5
years of professional experience
Started as Brand Ambassador and supported setup, breakdown, registration, VIP lounge, media check-in, guest relations, guest experience, and event supervision tasks.,Assisted with event setup and breakdown while supporting registration, VIP lounge operations, media check-in, guest relations, guest experience, and supervisor duties.
Work History
Guest Service Representative
10 Months- Delivered prompt guest check-in and ticketing support using POS and reservation systems.
- Resolved visitor inquiries, complaints, and service issues with clear, professional communication.
- Coordinated crowd flow, entry procedures, and queue management to support smooth operations.
- Processed bookings, modifications, and cancellations while maintaining accurate guest records.
- Assisted guests with attraction information, policies, and wayfinding throughout venue.
- Trained new team members on front desk procedures, service standards, and system use.
- Supported daily opening and closing tasks, including reconciliation, reporting, and workstation readiness.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Front End Lead Supervisor
3 Years 5 Months- Supported front-end staff during busy event operations to keep guest check-in and locker assignments running smoothly.
- Trained new attendants on POS procedures, customer service standards, and opening and closing tasks.
- Assisted with locker rentals, returns, and payment processing while staying accurate and attentive to guest needs.
- Resolved guest concerns quickly, including lost tickets, misplaced items, and account issues.
- Kept front-end area organized by checking signage, queue flow, and workstation readiness.
Supervisor
4 Years 7 Months- Supervised daily operations, assigning tasks and maintaining workflow consistency.
- Coordinated team schedules, coverage, and priorities to support department demands.
- Monitored performance, providing coaching and corrective feedback to improve productivity.
- Enforced safety standards and compliance requirements across work activities.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Guest Experience Supervisor
2 Months- Supervised guest service teams to resolve inquiries and maintain smooth venue operations
- Coordinated crowd flow and wayfinding support across entry points and hospitality areas
- Monitored service standards and escalated complex guest concerns to appropriate departments
- Scheduled staff coverage for high-traffic periods and event changeovers
- Reviewed guest feedback to identify service gaps and improve response consistency
- Supported accessibility services by guiding guests and coordinating special assistance requests
- Documented incidents, service issues, and operational updates for leadership review
- Trained new staff members on company policies, procedures, and guest service standards, ensuring consistent delivery of high-quality experiences.
- Managed front desk operations efficiently while maintaining a warm and inviting atmosphere for all guests entering the hotel lobby area.
- Scheduled employee shifts effectively, optimizing coverage during peak hours while minimizing labor costs during slower periods.
- Resolved guest complaints with empathy and understanding, leading to increased loyalty and repeat business.
Box Office Associate
2 Months- Processed ticket sales, reservations, and will-call pickups using box office systems.
- Resolved guest inquiries with accurate event, seating, and pricing information
- Coordinated entry logistics with front-of-house teams to maintain smooth guest flow.
- Verified tickets and seating assignments while enforcing venue policies at point of sale.
- Trained new box office staff on procedures, customer service standards, and system use.
- Monitored inventory for comps, holds, and special admissions to prevent booking errors.
- Streamlined guest service workflows to reduce wait times and improve transaction accuracy.
- Maintained a clean and welcoming environment in the box office area, ensuring a positive first impression for all patrons entering the venue.
Education
Associate of Science - Business Administration
Skills
Customer service
Computer skills
Guest accommodations
Detail-oriented
Guest relations
Issue resolution
Financial transactions
Flexible schedule
Payment processing
Complaint handling
Guest orientation
Food and beverage area setup
Documentation and reporting
Basic accounting
First aid training
Data inputting
Property security
Key management system
Reservation management system
Event information management
Event planning
Reservation management
Check-in coordination
Multitasking Abilities
Guest experiences
Organizational skills
Teamwork and collaboration
Relationship building
Office support
Team building
Training and mentoring
Multitasking
Attention to detail
Problem-solving
Vendor interaction
Management interaction
Event and party planning
PARKING & REGISTRATION INSTRUCTIONS
- MONSTER JAM
- INGLEWOOD, CA
- SoFi Stadium
- May 17, 2025
- PARKING & REGISTRATION INSTRUCTIONS
- LABOR & BRAND AMBASSADORS
- PARKING (Detailed parking instructions with maps on Page 2):
- - Parking will be available in Lot O off Arbor Vitae and Victory Blvd. Use parking map below for directions.
- - Parking instructions will be provided by the Registrar upon arrival.
- - Spaces may be limited – if possible, please carpool or rideshare.
- REGISTRATION:
- - Registration will be located at the entrance of Lot O.
- - Be sure to have a valid photo ID. You will need this to obtain entry credentials.
- - Your name will be found under the Norton National or Pit Party list.
- - Registration Contact is Providence Bernardi (313) 346-6961.
- ENTRY & EXECUTION:
- - Once you have checked in at registration, walk to the Pit Party Compound or event floor (follow highlighted route or instructions below) and notify your point of contact that you have arrived. He or she will also be notified by radio and will meet you.
- - Points of Contact
- O Ride-On / Build Zone / Slide: Matthew Walker (620) 778-4682
- O Coloring Station / Sand Box / RC: Kayla Monday (352) 573 - 5426
- PIT PARTY TIMELINE:
- - Early Entry: 11:30am – 12:30pm
- - Pit Party: 12:30pm – 5:30pm
- - Tear Down: 5:30pm – 6:00pm
- BRAND AMBASSADOR INSTRUCTIONS:
- - Must be checked in by 10:30 AM; please plan accordingly.
- - At the end of the Pit Party, it's the Brand Ambassador's responsibility to tear down and remove assets to the designated location provided by the event contact.
- BRAND AMBASSADOR DRESS CODE:
- - Solid black shirt
- - Black pants
- - Closed toed shoes are REQUIRED; black shoes preferred.
- PARKING INSTRUCTIONS & DIRECTIONS
- Monster Jam Load In
- Crew Parking
- ENTRY POINT ADDRESS: 975 E Arbor Vitae St, Inglewood, CA 90301
- - Enter Lot O off of Victory Street and go through the security stations.
- - The security station guards will have a list of staff to grant you access. If they do not allow you to enter, please contact Providence Bernardi (313) 346-6961 or Kayla Monday (352) 573 - 5426.
- - After going past the guard stations, please check in at Registration with Providence.
- - Once signed in, you will be given parking instructions. Once parked, follow the highlighted path to get to the building.
- POINTS OF CONTACT:
- Ride-On / Build Zone / Slide: Matthew Walker (620) 778-4682
- Coloring Station / Sand Box / RC : Kayla Monday (352) 573 - 5426
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Guest Experience Supervisor
Fifa World Cup
05.2026 - 07.2026Read More
Guest Service Representative
Bubble Planet
12.2025 - CurrentRead More
Box Office Associate
Social House
11.2025 - 01.2026Read More
Front End Lead Supervisor
The Mobile Locker
05.2023 - CurrentRead More
Supervisor
Norton
03.2022 - CurrentRead More
Cerritos College
Associate of Science from Business Administration
Read More