Jolanda Young
Auburn,US
Summary
Hello, I'm Jolanda Mishay Young, a 16-year-old student at Mountain View High School, set to graduate in 2026. I excel as an honors student involved in dual enrollment and advanced placement programs. Additionally, I am an active member of the National Honors Society and participate in Mountain View's Flag football, Basketball, and Track and Field teams. I am deeply passionate about supporting my loved ones and engaging in activities like pageants, church volunteering, and organizing meals for Sunday gatherings and children's vacation bible school. Organizational skills are a strong suit of mine, as I enjoy enhancing efficiency. I consider myself a capable leader and team player, encouraging others to reach their full potential. While I thrive in social settings, I also value structured and independent work environments.
Overview
2
2
years of professional experience
Work History
Guest Service Representative
TopGolf
Buford, GA
06.2024 - 10.2024
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Upheld venue policies and procedures by providing high level of customer service.
- Created welcoming and comfortable environment for guests.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Maintained detailed knowledge of the venue’s amenities, services, policies, and procedures to provide accurate information to guests.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Enhanced guest satisfaction by providing exceptional customer service at their bay.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
Customer Greeter
Urban Air Trampoline and Adventure Park
Buford, GA
02.2023 - 03.2024
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Participated in ongoing training sessions to continuously improve skills and stay current on industry trends.
- Showcased exceptional multitasking abilities by simultaneously greeting incoming customers, directing them to appropriate departments and managing a consistent flow of traffic during busy periods.
- Supported seasonal displays set-up efforts which contributed significantly in creating appealing visuals attracting potential customers.
- Ensured a positive first impression for customers with friendly greetings and prompt assistance.
- Enhanced customer satisfaction by providing a warm and welcoming atmosphere upon entry.
- Assisted with special events or sales promotions, ensuring seamless execution and heightened customer interest.
- Monitored foot traffic patterns within the park entrance area, adjusting greeting strategies accordingly for maximum impact.
- Demonstrated strong communication skills while answering questions.
- Contributed to store cleanliness, maintaining an inviting environment for all visitors.
- Maintained clean, organized environments for presentable front-of-house areas.
- Built relationships with customers and community to promote long term business growth.
Seamstress
Carissa Griffin
Auburn, Georgia, US
09.2023 - 02.2024
- My responsibilities included organizing and packaging jewelry, steaming and inspecting apparel for imperfections, sorting items, and preparing them for photography
- I also took photos of the prepared collections
- I left the position due to scheduling conflicts with track and field commitments, not because I was let go
- During my time there, I was recognized as hardworking, organized, enthusiastic, confident, grateful, cooperative, and dedicated to my work
Education
High School -
Mountain View high school
Lawrenceville, Georgia05.2026
Skills
- Customer Service
- Computer Skills
- Guest accommodations
- Detail Oriented
- Guest Relations
- Issue Resolution
- Financial Transactions
- Flexible Schedule
- Payment Processing
- Product Sales
- Data entry proficiency
- Knowledge of local area
- Guest Orientation
- Food and Beverage Area Setup
- Documentation And Reporting
- Information Protection
- Basic accounting
- First Aid Training
- Property Security
- Event Information Management
- Services and Amenities Promotion
- Emergency Response
- Event Planning
- Cash handling experience
- Language proficiency
- Guest experiences
- Multitasking Abilities
- Organizational Skills
- Teamwork and Collaboration
- Active Listening
- Social media networking
- Relationship Building
- Team building
- Training and mentoring
- Written Communication
- Attention to Detail
- Problem-Solving
- Analytical Thinking
- Calendar and Scheduling Software
Timeline
Guest Service Representative
TopGolf
06.2024 - 10.2024
Seamstress
Carissa Griffin
09.2023 - 02.2024
Customer Greeter
Urban Air Trampoline and Adventure Park
02.2023 - 03.2024
High School -
Mountain View high school