Summary
Overview
Work History
Education
Skills
Timeline
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Jolanda Young

Auburn,US

Summary

Hello, I'm Jolanda Mishay Young, a 16-year-old student at Mountain View High School, set to graduate in 2026. I excel as an honors student involved in dual enrollment and advanced placement programs. Additionally, I am an active member of the National Honors Society and participate in Mountain View's Flag football, Basketball, and Track and Field teams. I am deeply passionate about supporting my loved ones and engaging in activities like pageants, church volunteering, and organizing meals for Sunday gatherings and children's vacation bible school. Organizational skills are a strong suit of mine, as I enjoy enhancing efficiency. I consider myself a capable leader and team player, encouraging others to reach their full potential. While I thrive in social settings, I also value structured and independent work environments.

Overview

2
2
years of professional experience

Work History

Guest Service Representative

TopGolf
Buford, GA
06.2024 - 10.2024
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Upheld venue policies and procedures by providing high level of customer service.
  • Created welcoming and comfortable environment for guests.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Maintained detailed knowledge of the venue’s amenities, services, policies, and procedures to provide accurate information to guests.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Assisted in emergency situations as required while adhering strictly to safety protocols.
  • Enhanced guest satisfaction by providing exceptional customer service at their bay.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.

Customer Greeter

Urban Air Trampoline and Adventure Park
Buford, GA
02.2023 - 03.2024
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Participated in ongoing training sessions to continuously improve skills and stay current on industry trends.
  • Showcased exceptional multitasking abilities by simultaneously greeting incoming customers, directing them to appropriate departments and managing a consistent flow of traffic during busy periods.
  • Supported seasonal displays set-up efforts which contributed significantly in creating appealing visuals attracting potential customers.
  • Ensured a positive first impression for customers with friendly greetings and prompt assistance.
  • Enhanced customer satisfaction by providing a warm and welcoming atmosphere upon entry.
  • Assisted with special events or sales promotions, ensuring seamless execution and heightened customer interest.
  • Monitored foot traffic patterns within the park entrance area, adjusting greeting strategies accordingly for maximum impact.
  • Demonstrated strong communication skills while answering questions.
  • Contributed to store cleanliness, maintaining an inviting environment for all visitors.
  • Maintained clean, organized environments for presentable front-of-house areas.
  • Built relationships with customers and community to promote long term business growth.

Seamstress

Carissa Griffin
Auburn, Georgia, US
09.2023 - 02.2024
  • My responsibilities included organizing and packaging jewelry, steaming and inspecting apparel for imperfections, sorting items, and preparing them for photography
  • I also took photos of the prepared collections
  • I left the position due to scheduling conflicts with track and field commitments, not because I was let go
  • During my time there, I was recognized as hardworking, organized, enthusiastic, confident, grateful, cooperative, and dedicated to my work

Education

High School -

Mountain View high school
Lawrenceville, Georgia
05.2026

Skills

  • Customer Service
  • Computer Skills
  • Guest accommodations
  • Detail Oriented
  • Guest Relations
  • Issue Resolution
  • Financial Transactions
  • Flexible Schedule
  • Payment Processing
  • Product Sales
  • Data entry proficiency
  • Knowledge of local area
  • Guest Orientation
  • Food and Beverage Area Setup
  • Documentation And Reporting
  • Information Protection
  • Basic accounting
  • First Aid Training
  • Property Security
  • Event Information Management
  • Services and Amenities Promotion
  • Emergency Response
  • Event Planning
  • Cash handling experience
  • Language proficiency
  • Guest experiences
  • Multitasking Abilities
  • Organizational Skills
  • Teamwork and Collaboration
  • Active Listening
  • Social media networking
  • Relationship Building
  • Team building
  • Training and mentoring
  • Written Communication
  • Attention to Detail
  • Problem-Solving
  • Analytical Thinking
  • Calendar and Scheduling Software

Timeline

Guest Service Representative

TopGolf
06.2024 - 10.2024

Seamstress

Carissa Griffin
09.2023 - 02.2024

Customer Greeter

Urban Air Trampoline and Adventure Park
02.2023 - 03.2024

High School -

Mountain View high school
Jolanda Young